Hello team, please assist. I tried to reverse cash receipt, but I get an error. Error log on review journal says ‘transaction amount is zero for currency account’…but can’t figure out where to edit nor do I see the zero.
Any help would really be appreciated.
Review the Reverse Cash Receipt entry that is causing the issue. The information should be in the details of the Review Journal. Looking at the Reverse Cash Entry may point to where the issue is. If not, post some screenshots of that here and we may be able to narrow down the issue with you.
1 Like
In addition to Doug’s great advice, sometimes we avoided the Reverse Cash Receipt and used the Adjust Cash Receipt if we needed to move the deposit to other invoices or even another customer if posted incorrectly.
Thank you Doug for your response. I am sharing the screenshot of the error below(I can only share one at a time for now):
Thank you so much @Mark_Wonsil for your response.
The error is actually pointing to currency amount, so I could not use the adjust cash receipt option for it, that was why I used the reverse cash receipt