RMA - Delete Receipt

Epicor ERP 10
1

Hi
We have a RMA where the user has receipted a few lines twice. According to the E10 Help we should be able to delete the duplicates as long as there is no Credit Request generated for the line(s).
However, we get a kind of generic message saying “Delete Not Allowed”

image

I can’t see that we have any BPM’s which would be controlling this.

Just wondering if anybody else has come across this issue?

Regards
Marty

2

Hi Marty,

We delete RMA receipts sometimes. We have noticed that there needs to be NO disposition of the RMA done. Is it possible that it was already disposed?

Nancy

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3

Hi Nancy

Thanks for your response. One of the lines on the multi-line RMA has been disposed. However, I have set up a RMA in TEST with only the RMA and the receipt (i.e. no dispositions or credit requests)
and I still get the same result.

Regards

Marty


Marty Fleming | Senior ERP Specialist
**M **+64 21 246 9742 | **P **+64 6 879 9170

P.O. Box 1, Hastings 4156, New Zealand

4

Hi Marty

did you solve this issue. I have the same RMA message and I cannot see why
I am on version 10.2.300

thank you

philippe

5

Hi Philippe

No, we were never able to delete the duplicate receipts. Either it is a bug or the help is incorrect.

Regards

Marty


Marty Fleming | Senior ERP Specialist
**M **+64 21 246 9742 | **P **+64 6 879 9170

P.O. Box 1, Hastings 4156, New Zealand

6

same here. following.

workaround as of now: delete via updatable dashboard.

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