Handling RMA’s has always been a sore topic in any ERP system.
In Kinetic I have run into a couple issues while training a new user on the process.
- Inspection processing in Vantage, E9, and E10 all have an action process to launch RMA disposition from inspection processing. In Kinetic, it just brings up the RMA record, but with no fields to update.
- Going into RMA Disposition the UI brings back the list of RMA, problem is, it is ALL of the RMAs not just the ones that are open. Again in Vantage, E9, and E10 using the form, you search for all of the open ones or setup a default to retrieve all open RMAs.
With Purchase Orders they have it figured out.
But RMA Disposition
Any recommendations on how to fix this form to only bring in Open?
