The RMA-INS transaction is normal, need to reverse the INS-CUS
Can you help me how to do it?
“return shipment” used to not even be an option, it only showed up in one of the last upgrades… Can we block that option?
Yes they added the return to customer option a couple years ago I think. Can’t you just go into RMA disposition and delete the incorrect disposition? There are a lot of posts on here about how to customize lists to hide different options, you would have to put a bpm on the method that populates that list.
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can you help me to create BPM for that?
I’d do what @aosemwengie1 suggested: