RMA Processing in 5.2

Yahoo Archive
1
We:

Create an RMA entry only for returns for credit.

Create an Order and Job for a return for Repair/Rework and simply reference
the original order number on the new order.

Are considering creating a Project Manager entry for each new make to order
assembly to "contain" all of the related, subsequent repairs, changes, etc.

RG
-----Original Message-----
From: Darren Mann [mailto:dmann@...]
Sent: Friday, September 03, 2004 10:55 AM
To: Vantage User Group (E-mail)
Subject: [Vantage] RMA Processing in 5.2


Anyone experiencing trouble entering RMA's for jobs built to order where
the
sales order has been closed? We are trying to reopen the sales order and
add a new line for the returned qty for rework. It won't allow us to
click
OK (just sits there and no error message comes up) when we attempt to add
the line details on the RMA if the sales order has been reopened. How do
other people handle returns for rework on build to order jobs. Our build
to
stock jobs work fine using this method.

Thanks,
Darren Mann
Milelr Products Co.

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[Non-text portions of this message have been removed]
2
Anyone experiencing trouble entering RMA's for jobs built to order where the
sales order has been closed? We are trying to reopen the sales order and
add a new line for the returned qty for rework. It won't allow us to click
OK (just sits there and no error message comes up) when we attempt to add
the line details on the RMA if the sales order has been reopened. How do
other people handle returns for rework on build to order jobs. Our build to
stock jobs work fine using this method.

Thanks,
Darren Mann
Milelr Products Co.

---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.745 / Virus Database: 497 - Release Date: 8/27/2004