I see that they are similar thread but is unable to get a solution for the issue that I had encountered.
User cannot login and face the below error.
We tried to clear cache via the user’s machine but unable to see anything to delete.
Anyone can advise?
re-install the client??
Could be a corrupt sysconfig file??
Then article that you shared is not found.
Apart from CCC, try clearing the folders from the following location on User Machine: C:\ProgramData\Epicor
The problem is resolved by itself.
I have no idea how it was resolved but user did not face the issue with login today.
Not sure I can share the post content, probably not, so please log into your Epicor account in epiccare site and look for this:
Have a look at it, it mentions 2 possible reasons.