Root element is missing

yenncher · October 15, 2020, 9:40am

I see that they are similar thread but is unable to get a solution for the issue that I had encountered.

User cannot login and face the below error.

We tried to clear cache via the user’s machine but unable to see anything to delete.

Anyone can advise?

bmanners · October 15, 2020, 10:33am

re-install the client??

Could be a corrupt sysconfig file??

carlosqt · October 15, 2020, 12:58pm

Hi Yenncher,
There is an Epiccare KB entry for that issue. Here is the URL.

Regards,

Mark_Wonsil · October 15, 2020, 5:23pm

Several entries searching this forum too:

yenncher · October 16, 2020, 3:03am

Hi Carlos

Then article that you shared is not found.

24x7 · October 16, 2020, 6:20am

Apart from CCC, try clearing the folders from the following location on User Machine: C:\ProgramData\Epicor

yenncher · October 16, 2020, 6:52am

Hi All

The problem is resolved by itself.
I have no idea how it was resolved but user did not face the issue with login today.

carlosqt · October 16, 2020, 8:45am

Not sure I can share the post content, probably not, so please log into your Epicor account in epiccare site and look for this:

Have a look at it, it mentions 2 possible reasons.
Regards,