I need to get some visibility on when and by whom sales orders are being closed. Does anyone know of a good way of tracking this?
Do you have the Change Log Enabled? That would be my first place to check if I wanted to find this information.
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If you only need to know if it was manually closed (like using the UI), you can check the LineStatus of each line (and/or ReleaseStatus of each release). When a line is closed by the system (like after being shipped complete), the status will be Closed. But if someone uses the UI, the status of previously open lines (and releases) will be Voided.
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