Scheduling Issues in E10, Infinite capacity still choosing multiple resources

Epicor ERP 10
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Continuing the discussion from How are Resources Choosen for the Schedule:

Has anyone ever had a broken resource group / scheduler?

Just as Tim states in his post, aren’t jobs supposed to be picking from the first resource only if there is infinite capacity? I have tried running Job Scheduling… with ignoring constraints on and backwards, it keeps supplying 7 resources onto the job instead of using the first resource.

What’s stranger is that there are 8 resources for it to pick from, and one of the 7 that show up in the scheduled resources doesn’t appear in the resource schedule board or in a query we made based on ResourceTimeUsed.

We have various jobs selecting the resource group associated with our employees, instead of the “_RESOURCE” group that we have at the top because of the underscore. It’s been working for years and then all of a sudden between last week and this week it broke and started assigning jobs to employee resources.

Has anyone ran into this? I can’t move them off the resource group because they are being assigned on a job, and I can’t get the scheduler to stop using them.

Thank you.
Logan

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How many scheduling blocks do you have?

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I did attempt setting that to 0. Coincidentally, this specific resource group was also set to 7, but even after setting it to 0 and running the job scheduling with ignore constraints etc, it still scheduled out 7 resources.

We also have an outdated testing environment from a snapshot in July, and the scheduling blocks were still set to 7 back then, but the issue just started presenting itself today.

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You also need to check the Scheduling Blocks in the method and the job. They could be set there also.

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Man I should come in here instead of banging my head on the wall more often… That was the oversight! Thank you very much!

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If you had to give your best guess, why did this only now start becoming an issue?

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Were there any changes to your process at all? Like maybe your methods were created using resources as the scheduling requirement and you switched to using the resource group?

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That’s a good question, seems only this one specific resource was affected by the schedule block size. I will ask our engineering documentation team if they changed any of their methods lately. I believe the answer is no, but it could have been an oversight recently.

The others worked as soon as I rescheduled (we had a few other employees in other resource groups that were assigned randomly once each, but rescheduling worked on them).

Thanks for all your help!