Send Record by email - HELP

Yahoo Archive
1

Hey Kimberly…would you be willing to share with us the issue you found?  Just in case others run into it and can have a solution or at least another place to look.  Thanks!  Manasa

 

 

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com]
Sent: Tuesday, January 19, 2016 1:59 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: Send Record by email - HELP

 

 

we found the issue...

IMPORTANT NOTICE FROM API: This communication, including any attachments, contains information that may be confidential or privileged and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, please contact the sender immediately and delete this message. Any unauthorized disclosure, copying or distribution of this message is strictly prohibited.

IMPORTANT NOTICE FROM API: This communication, including any attachments, contains information that may be confidential or privileged and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, please contact the sender immediately and delete this message. Any unauthorized disclosure, copying or distribution of this message is strictly prohibited.
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Ok I am baffled the send record by email function has stopped working.  I have no idea why.  I have not made any changes to our production DB.  My training DB is a recent restore and it works fine.  Other email alerts work fine.
 
HELP !!
 
Any suggestions.
 
Thanks Kim
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>> send record by email function has stopped working.
I know email can drive a person crazy...
Here are a few things I do
..check \epicor\oe101c_wrk\epicor-smtp.log.txt
- check the SMTP server in the xxx.mfgsys config files - for the client and server
- Reboot the server if you haven't already done so - I've seen cases where restarting appservers isn't enough to bring all types of message processing back online.


>>My training DB is a recent restore and it works fine. 
>>Other email alerts work fine.
Sounds like your mail server and SMTP in Company setup is OK.
- Any errors pop-up in the client?
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  • checked files they appear to be correct. 
  • settings in Company Config are correct.
  • Rebooted last night.
  • My BPMs, Global Alerts, and BAMs all are sending emails
  • Email log no errors showing...and it shows the info for emails being sent but we are never getting them
  • sent test email from SMTP server it worked.
 
Baffled???
 
5
we found the issue...