E9.05.702AWe currently use a 3rd party application to capture employees time called Dovico Planning & Timesheet. As part of our project to better utilize Epicor, the original idea was to move off of Dovico and have employees enter their time directly into Epicor. There are a few challenges with this, namely: user resistance to the change, needing to purchase more (possibly lots more) Epicor licenses, and losing the benefits of a web interface. Probably the biggest challenge will be that Dovico has functionality that Epicor does not. For example, planning tools for project managers and intuitive user interface that provides weekly view of time entered by project.
I could invest time and money to customize Epicor’s time entry screen to make it a better experience but I’m questioning if that is the best use of resources.
We really need the time entries in Epicor so I’m exploring the possibility of staying with Dovico and integrating it with Epicor.
My initial thought is that Service Connect would play a key role in this integration. Bare minimum, there would be a data dump from Dovico and SC would process it.
So my ask is, given the scenario above, what are people opinions on using SC for this and what are the opinions of SC overall?
I vaguely remember hearing mixed reviews of SC but I also see people in this group using it and recommending it.
Epicor Applications Manager
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