This error is baffling me. We have full permissions to the share.
thoughts??
Does “Logs” already exist?
can you browse to that shared resources? Try to each destination “Companies”, “FPAS”, and “Log”. Both from the client computer and from the E10 server? Once there, can you make the directory “Log”?
yes it exists and I can browse to it on the server and my local pc. It works fine for one of our instances but not our TEST.
I believe it is not your account that needs access to the folder, but rather the account used by the Epicor IIS process.
Something like this
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All DBs are using the same IIS permissions (I may not be saying this right). The main DB works fine it is the TEST DB that is not working.
Does the Log already exist. The error was that it couldn’t be created. Which would happen if it already exists.
Edit
Sorry. Asked this before. But is the issue that it’s trying to create it?
So the “Main” server can create a file in that shared path?
Can you share the IIS Application Pool Advanced Settings for the “Main” and “Test” application servers?
it does not exist. We get this error on trying manually enter a SO and using DMT to enter new SO’s.
So what is trying to make that directory? A customization, BPM, or something native to E10?
edit
Do you use the same Server Data Directory (a setting in the System Agent) for both your main and the TEST Apps?
Replace LocalSystem account you use for pool with some active directory account
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Run “Generate PO suggestions” (or anything that generates a log file).
Does that work? If it doesn’t, then it is something preventing the App from writing to it. Does the TEST App configuration use the same user and password as the production App?
So which pool is the one working and which “test” one is not?
If you expand Sites you should be able to see which pool is used for each site.
Check the differences between the instance working and the one that doesn’t.
We started getting this error doing a DMT. Then I just tried to do basic SO Entry and get the same error.
We don’t have it set up that way. I just learned this week it is something I should have done.