Someone walk me through setting up CMP

Kinetic ERP
1

Can someone walk me through how to setup my access to the CMP for our customer tenants?

I am a consultant, and whenever I try to follow the instructions for CMP self sign-up (add ECML_SelfSignUp group, add Epicor Identity email to external identity) it doesn’t work because I do not have access to our customer’s tenant.

We have like 50+ active customers we support on cloud. How do I get them all added?

CMP seems like a dream tool, rather than have to wait 2+ hours for a regen and recycle, but I can’t use it!

Thanks

2

Hugo, I am glad I’m not the only one that struggled with this. Literally couldn’t follow any instructions to get added. Had to open a support case

3

So, it’s support that can add our managed tenants to my profile?

4

You have to have an idp account. There is a very helpful woman in support named Maddie or something like that. If you are lucky enough to get her assigned to your case she will get it all configured for you. Once its set up, then for each customer, you have to have your email address on your login for that environment, and the cmp permission, and then it will work.

5

You must have an IDP account like Alisa said.

6

I do have an IDP account, the issue is that when I log into the CMP with it, I only see the EC Solutions tenant, I do not see our customers’ tenants.

I will see what support tells me…

7

Do you have your email address associated with your idp account on your user log in in the customer’s live environment and also the cmp permission on that account?

8

Yes.

9

Yeah it should be working then, hopefully support can sort it out.

10

Hugo, I did everything to the book too, at one point I had access to CMP and then one day I didn’t. Support had to do something to add me manually. I can’t explain it- I don’t get it.

11

Just to reiterate.. must be in live, and a provisioning process should happen in the background. Should take a few minutes.

You are not the first person to have these problems though if it doesn’t work.