Sarah,
I have this working for a client for emailing PO’s.
The key is that APM can only use what is rendered on the document, so if all the APM formulas are setup right, some common things to check:
- is the email field on the document within the margins?
- BIG ONE! Make sure the PO has a contact actually selected on the PO Header. This is something that still catches a few people today when they setup a new vendor they either forget to create a contact, or set a contact as primary or set a primary contact on each PP. The PO Header will automatically set the PO contact to the Supplier Primary Contact or the Supplier PP Primary Contact. With one client when they started to use APM they didn’t have any Supplier Contacts marked as Primary, so they had a lot of issues, but once a primary contact was set for each supplier and purchase point it works very well.
Having said that, you can have APM setup different ways to find the email address, same for the Crystal Report, you can have formulas like those mentioned in this post to switch to another value if the PO does not have a contact specified.
-Rick