Techsupport Quality of Service

Yahoo Archive
1
I have to agree with Todd on this. I feel like we wait longer than I
did before but once someone finally answers the phone - the service is
good. It may not be the answer I was looking for but it has been the
correct answer. 99.9999% of the time - the tech support personnel
knows what they are talking about. At least when I have called. :)

BUT - the long wait drives me crazy but I go on hand free also - I never
leave messages.


Best Regards,


Dina Hieber
Vamco International, Inc.
(412) 963-7100 Phone
(412) 963-9511 Fax

-----Original Message-----
From: pjw@... [mailto:pjw@...]
Sent: Tuesday, September 09, 2003 4:29 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Techsupport Quality of Service


Does anyone else feel the quality of serivce has declined?
When I call I don't seem to get a voice on the line anymore, have to
leave a
message and it takes atlease a day to hear back.
Or is it just me?.

Patrick


[Non-text portions of this message have been removed]



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2
Does anyone else feel the quality of serivce has declined?
When I call I don't seem to get a voice on the line anymore, have to leave a
message and it takes atlease a day to hear back.
Or is it just me?.

Patrick


[Non-text portions of this message have been removed]
3
I've noticed it might take longer to get someone to answer but when they do the result is usually very good. I don't leave a message but rather put phone on hands-free mode until someone answers. It does bug me though that after the "please wait somone will be with you....." message the music resumes and then it rings (OH Boy! someone will answer!) only to play another "please wait" message and then back to the on-hold music. I think some of this could be a symptom of supporting a lot of new features and also perhaps more new sites calling for help. But mostly the answers I eventually get are very good.
-Todd C.

-----Original Message-----
From: pjw@... [mailto:pjw@...]
Sent: Tuesday, September 09, 2003 4:29 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Techsupport Quality of Service


Does anyone else feel the quality of serivce has declined?
When I call I don't seem to get a voice on the line anymore, have to leave a
message and it takes atlease a day to hear back.
Or is it just me?.

Patrick


[Non-text portions of this message have been removed]



Yahoo! Groups Sponsor

ADVERTISEMENT
<http://rd.yahoo.com/M=244522.3707890.4968055.1261774/D=egroupweb/S=1705007183:HM/A=1595055/R=0/SIG=124j83ehr/*http://ashnin.com/clk/muryutaitakenattogyo?YH=3707890&yhad=1595055> Click Here!
<http://us.adserver.yahoo.com/l?M=244522.3707890.4968055.1261774/D=egroupmail/S=:HM/A=1595055/rand=134373323>

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and Crystal Reports and other 'goodies', please goto: http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto: http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto: http://groups.yahoo.com/group/vantage/links

Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service <http://docs.yahoo.com/info/terms/> .




[Non-text portions of this message have been removed]