Every once in a while, a user duplicates a quote or creates an order from Quote Entry and sees that the quote lines on the new record are in a different order than the original quote. This is a problem because we’re VERY particular about the order in which products are listed for the customer (for bundled products etc.) What’s really tricky about this is that I haven’t found a way to reliably duplicate the issue, but our Customer Service team tells me it happens often enough to slow down their work. They’ve provided me with this example:
Quote #1 is the original quote and its lines are in the correct order (dashes added for readability):
Line --Part----------Description
1------ 7310175— A750I PULSEOX MASIMO LC SWL 120 V
2------ 7310209— LED PT Light Bar
3------ 7310150— AIRWAY MANAGEMENT ASSY, A750I
4------ 0170160— A750I OPTION, SIDE PLATFORM
5------ 3170011— KIT, Ø1" POLE (7.5")
6------ 7990061— TRANSPORT INCUBATOR UNPACK/SET UP
Quote #2 was created by duplicating Quote #1. Its quote lines are in this order:
Line-- Part--------- Description
1------ 7310209— LED PT Light Bar
2------ 3170011— KIT, Ø1" POLE (7.5")
3------ 7310150— AIRWAY MANAGEMENT ASSY, A750I
4------ 7310161— A750I PULSEOX MASIMO LC SWL 120 V
5------ 0170160— A750I OPTION, SIDE PLATFORM
6------ 7990061— TRANSPORT INCUBATOR UNPACK/SET UP
In an attempt to recreate this bug, I created a quote in Test identical to Quote #1. When I duplicated that test quote, it kept the quotes lines in the correct order. So I don’t really know what’s causing this! And if I do manage to replicate it, how would I fix it?