The cross reference feature is nice, except when you are doing order entry and you are putting in your part master part numbers.
We don’t want the popup causing us to select a part, we already know the part.
Can this be disabled in Sales Order Entry (Kinetic)
I had an issue years ago where a POTF had the same number as a supplier part but they were REALLY different things (a bolt and a truck, I think) and Order Entry would not let us use the POTF; it automatically switched them. I think I posted about that here before.
Yours is different, it is a part master part and not POTF, but no, I don’t think it can be turned off. Our sales people hate this, too.
I want to say this also has come up before here. General advice is ditch the built-in cross-reference system and use UD fields. Yes, that’s not ideal.
The thing I wish they would do instead of “working as designed” is actually type out why it was designed that way. Type out the business case that you designed this around instead of saying “working as designed.”
Unfortunately, this has to do with sample sizes. The demo database is tiny compared to any actual operating company. They can assume that you’ll only have 1 “Box” or “1234”. When in reality, you’ll have cross over from customers. I’m currently dealing with customer cross reference stuff and having to turn it off because it’s confusing users.