User cannot access settings panel to turn off landing page

Kinetic ERP
1

I have a user that wants to turn off the landing page for Job Entry/Tracker. When they click the three dots and then settings at the top right nothing happens. If I have them do it in the browser, the slide out opens but there are no settings present. I checked their account against other users where the settings panel works, and verified they have the same privileges and settings. Logging into another account on the same PC works.

I checked for a personalization and there were none for that screen.

Anything else I should check?

2

I’d be curious what the network call looks like in dev tools vs. one that works?

3

Interesting, my settings dialog in job entry doesn’t come up either in fourth (2025.2.7)

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The message looks like the page might be missing epBinding or something.

4

Hmm, well epibindings do like to go MIA but I wonder why that would only hit certain users

5

I don’t see that error message either. Did the flyout not open for you, or is it just empty? This user just gets an empty one in the browser:

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6

If I try on 2025.1.15, i get a Settings slideout and the expected stuff on it. (with nothing for the landing page as it’s not in that version)
If I try on 2025.2.7, i get epBinding error shown.
I tried on Education, also 2025.2.7, and same error.

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7

Do you see any user account element to it? or do you not have any other accounts to try :thinking:

EDIT: I opened case CS0005237808 on this

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8

Made myself a new account, same issue, so on my end at least it does not appear to be account related.

9

Huh, I have tried 3 other accounts in our company and they all work.

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