Bruce writes;
taking data history with you. The only way to learn a system is to use it, use
it, and use it with real data. Instead of doing a single conference room
pilot, we did "progressive pilots" where we tested individual steps and then
progressively added more complexity to the tasks.
Did we test enough scenarios? Heck no. ;-)
I really think it's extremely important to get people to take real paperwork
off of their desk (well, make copies anyway) for the different situations you
must handle day in and day out and follow the task all the way to the end. And
once you get that process down - DOCUMENT IT.
Mark "releasing some implementation week frustration" W.
> I highly recommend going through the iterations, and learning theI whole-heartily agree with Bruce. This may be even more true if you're not
> idiosyncrasies of the intermediate versions, especially, if you are
> going to take your data history with you.
taking data history with you. The only way to learn a system is to use it, use
it, and use it with real data. Instead of doing a single conference room
pilot, we did "progressive pilots" where we tested individual steps and then
progressively added more complexity to the tasks.
Did we test enough scenarios? Heck no. ;-)
I really think it's extremely important to get people to take real paperwork
off of their desk (well, make copies anyway) for the different situations you
must handle day in and day out and follow the task all the way to the end. And
once you get that process down - DOCUMENT IT.
Mark "releasing some implementation week frustration" W.