Vantage Connection Issue

Will79 · September 25, 2019, 2:10pm

So, we have the old Vantage sitting in an older server to look back into from time to time and today they went to look and it tells them Unable to Connect to the AppServer. Says the target machine actively refused the connection. Anyone know how to fix this? I am not familiar with Vantage and I nothing stands out to me.

CVilla · September 25, 2019, 2:32pm

Did you check to verify the appserver is running?

Will79 · September 25, 2019, 2:57pm

Is the Appserver in the Progress tool? If so, I get the same error. If not, Im not sure where it is at to check. Not familiar with this old system.

ckrusen · September 25, 2019, 3:10pm

Yes. The AppServer is in PET (Progress Explorer Tool).

There should be three App services:

MfgSys803
MfgSys803ProcessServer
MfgSys803TaskAgent
And one DB
MfgSys803

I was told the the shutdown of these should happen in the following order
1.App\MfgSys803TaskAgent
2. App\MfgSys803ProcessServer
3. App\MfgSys803
4. DB\MfgSys

And restart them in the opposite order

Will79 · September 25, 2019, 3:19pm

When I open the PET i get the following error message:

java.rmi.server.ExportException: Unable to create remote reference; nested exception is:
java.rmi.server.ExportException: Listen failed on port: 0; nested exception is:
java.net.SocketException: Option unsupported by protocol
at java/rmi/server/UnicastRemoteObject.exportObject
at java/rmi/server/UnicastRemoteObject.
at com/progress/common/networkevents/EventBroker.
at com/progress/vj/explorer/ProgressExplorer.getClientEventBroker
at com/progress/vj/util/ProDialog.
at com/progress/vj/util/ProDialog.getActiveProDlg
at com/progress/vj/util/ProMsgBox.show
at com/progress/vj/util/ProMsgBox.error
at com/progress/vj/util/ProMsgBox.error
at com/progress/vj/explorer/ProgressServer.workingCallback2
at com/ms/lang/Delegate.dynamicInvoke0
at com/ms/lang/Delegate.dynamicInvoke
at com/ms/wfc/ui/Control.invokeMarshaledCallback
at com/ms/wfc/ui/Control.wndProc
at com/ms/wfc/ui/Form.wndProc
at com/ms/wfc/app/Application$ParkingForm.wndProc
at com/ms/wfc/ui/Control$ControlWindow.wndProc
at com/ms/wfc/app/Window.callback

ckrusen · September 25, 2019, 3:43pm

You have Admin rights?

Does PET still launch, but not show any connections to Apps or DB’s? Trying to figure out if the error you gor was that TEP can’t run, or that PET is working fine, but the connections/configurations of the Apps/DB are bad.

Will79 · September 25, 2019, 4:07pm

I am logged into the server as Admin. It opens, gives the error, hit continue, and it shows the name of the server with a red dot by it.

ckrusen · September 25, 2019, 4:10pm

I’m going off of memory (been 3 yrs since we were on V8/Progress) …

Can you right click the Server with the Red do to see if any menu pops up. Maybe there is a “Properties…” or “Connect…” option.

If not, what is on the menubar (Where File, Edit, etc…) would be? Anything there look like a “Properties” or “Connect” option?

Will79 · September 25, 2019, 4:27pm

There is a properties option. It has Server User Password, all of which are correct. Advanced has a server Port number but it is not zero like the error says.

ckrusen · September 25, 2019, 4:29pm

The port is probably 8303 (or 8003 if still on Vantage 8.0).

Any changes to the firewall on that machine, or elsewhere?

Will79 · September 25, 2019, 4:37pm

No, this server only houses Vantage. I probably do need to check to see if my IT team updated the antivirus as that may of caused some havoc.

For whatever reason, its not actually reaching a port, and keeps trying to listen to port zero.

Will79 · September 26, 2019, 2:23pm

Well, that did not work. Same error!!!

ckrusen · September 26, 2019, 2:52pm

Not sure if your PET looks like the following, but can you try adding a new Progress Server? Maybe note all the properties of the current local host first.

Edit

I haven’t read all of the following link, but it looks familiar. Might hit on your problem, or point you in the right direction
https://www.maine.gov/labor/lmis/win-202/downloads/Documentation/HTML/print/print8ServerInfo.htm

ckrusen · September 26, 2019, 2:58pm

Maybe the best refernce …

https://knowledgebase.progress.com/articles/Article/P96014

At a minimum, you can search the Progress site for your problem

Will79 · September 26, 2019, 4:17pm

In that rticle it says, “C:\progress\openedge\bin\promon.bat [path to the database]\win202.” what would the path be? Meaning how is it typed in, if guess is the bet way to say what I am trying to say. Kind of confused on this part.

ckrusen · September 26, 2019, 4:28pm

I’d take that to mean the path were the file (or folder) win202 is.

In other words,
C:\progress\openedge\bin\promon.bat is the dos command to execute (happens to be a batch file).

and
[path to the database]\win202 is a parameter passed to that batch file

If win202 was a file in c:\epr\sys8\xyz\ then the command line would be

C:\progress\openedge\bin\promon.bat c:\epr\sys8\xyz\win202

EDIT

Now that I’ve looked at the maine.gov page, I think WIN-202 is actaully a server name used by some department of the state of Maine.

bordway · September 26, 2019, 4:30pm

Maybe stop/start your Admin Service?
And can you restart you db/appsservers via cmd?
Ref screen shots…

ckrusen · September 26, 2019, 4:35pm

Yours should whatever the path to yopur db file is. Ignore the win202 part

Will79 · September 26, 2019, 5:00pm

Keeps saying, in CMD, that the path is not recognized. SO I shortened it to Just C:\epicor and it said it is not a recognized as an internal or external command, operable program or batch file. Across form epicor it shows .

Will79 · September 26, 2019, 5:02pm

Tried the start/stop thing, no avail. Port is correct, still giving me the same issue. Not sure how to restart my db/appservers from cmd though. Can you elaborate.