Vantage/Crystal Freeze Issue Checklist

system · March 16, 2005, 3:58am

Todd:
Nicely done!
Shirley Graver
Rubber Associates

_____

From: Todd Caughey [mailto:caugheyt@...]
Sent: Tuesday, March 15, 2005 5:39 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Vantage/Crystal Freeze Issue Checklist

Below is the check list I have extracted from various archived mail messages
and things I have had success with from time to time. Sorry if this wraps
badly when Yahoo passes it along. This checklist is pretty much related to
only freezes when printing Crystal forms. If anyone has other things to add
please do so and suggest where in the list they should go (as far as
most--->least likely to help).
-Todd C.
----------------------------------------------------------------------------
-------------------------------
Vantage / Crystal Printing Freeze Up Checklist:<?xml:namespace prefix = o ns
= "urn:schemas-microsoft-com:office:office" />

Roughly in order of what to try first

1. Download and update the latest CR85 patches from the Epicor FTP site
(Vantage\Crystal folder)

Note: The one in Vantage\Crystal is a newer zip file than in the
mfg6\Crystal folder - if that matters

2. Update Crystal development PC(s) with the patch

3. Update Client PCs with the database-export patch (fixes missing details
issue and perhaps others?)

4. Compare all Crystal DLL version on the development PC with the
Mfgsys61\DLL folder

5. Any that are newer on the development PC

A) Rename the current one in Mfgsys61\DLL to preserve it (append -old to
extensions)

B) Copy development PC version to Mfgsys61\DLL

6. Copy all CR type .DLL files from the Mfgsys61\DLL folder to the client's
system32 (or system) folder

7. Also copy P2BXBSE.DLL to the client

8. Make double sure CRPE32.DLL on the client is same as Mfgsys61\DLL version

9. Find Sscsdk80.dll in the Program Files\Seagate Software\Shared folder to
the client System32 folder

10. Also find sscsdk32.dll and copy it

NOTE - the above file(s) when not on client can bomb crystal reports
that have graphic images (logos)

11. Run forcereg.bat on client (note possible errors in file locations in
Mfgsys61 version - edit to check)

12. If Windows 98 replace the spools.dll file with one from Windows-ME

13. Change driver on HP LaserJet printer to HP-LJ II or similar old driver

14. Create a distributed report (any will do) and distribute to the client
(will shape up some .DLLs)

15. Scan the registry for all references to old Progress versions and old
servers and delete them

- backup registry first

Suggestion: Stop after each step or two and see if the problem went away so
that you know what was

probably the problem.

There was another routine I saw once called RegProgDLLs.exe that had
something to do with setting the

registry for Progress .DLLs. There could be some hooks to Crystal in there
that might be an issue. Probably have to obtain this from Epicor Support
and they can say if it is relevant or not.

[Non-text portions of this message have been removed]

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links

Yahoo! Groups Sponsor

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_____

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Tracking #: 12F88A3962E4CD42BE3F5DC72AE0E73B409570E3

[Non-text portions of this message have been removed]

system · March 15, 2005, 5:39pm

Below is the check list I have extracted from various archived mail messages and things I have had success with from time to time. Sorry if this wraps badly when Yahoo passes it along. This checklist is pretty much related to only freezes when printing Crystal forms. If anyone has other things to add please do so and suggest where in the list they should go (as far as most--->least likely to help).
-Todd C.
-----------------------------------------------------------------------------------------------------------
Vantage / Crystal Printing Freeze Up Checklist:<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

Roughly in order of what to try first

1. Download and update the latest CR85 patches from the Epicor FTP site (Vantage\Crystal folder)

Note: The one in Vantage\Crystal is a newer zip file than in the mfg6\Crystal folder - if that matters

2. Update Crystal development PC(s) with the patch

3. Update Client PCs with the database-export patch (fixes missing details issue and perhaps others?)

4. Compare all Crystal DLL version on the development PC with the Mfgsys61\DLL folder

5. Any that are newer on the development PC

A) Rename the current one in Mfgsys61\DLL to preserve it (append -old to extensions)

B) Copy development PC version to Mfgsys61\DLL

6. Copy all CR type .DLL files from the Mfgsys61\DLL folder to the client's system32 (or system) folder

7. Also copy P2BXBSE.DLL to the client

8. Make double sure CRPE32.DLL on the client is same as Mfgsys61\DLL version

9. Find Sscsdk80.dll in the Program Files\Seagate Software\Shared folder to the client System32 folder

10. Also find sscsdk32.dll and copy it

NOTE - the above file(s) when not on client can bomb crystal reports that have graphic images (logos)

11. Run forcereg.bat on client (note possible errors in file locations in Mfgsys61 version - edit to check)

12. If Windows 98 replace the spools.dll file with one from Windows-ME

13. Change driver on HP LaserJet printer to HP-LJ II or similar old driver

14. Create a distributed report (any will do) and distribute to the client (will shape up some .DLLs)

15. Scan the registry for all references to old Progress versions and old servers and delete them

- backup registry first

Suggestion: Stop after each step or two and see if the problem went away so that you know what was

probably the problem.

There was another routine I saw once called RegProgDLLs.exe that had something to do with setting the

registry for Progress .DLLs. There could be some hooks to Crystal in there that might be an issue. Probably have to obtain this from Epicor Support and they can say if it is relevant or not.

[Non-text portions of this message have been removed]