How did you create another app server just for them?
We NEED the customisation for our company to function so we can't test it
without the customisation in a Live environment.
________________________________
From: Blake Clemens <
blake.clemens@...>
To:
vantage@yahoogroups.com
Sent: Wed, 22 June, 2011 16:44:06
Subject: RE: [Vantage] Re: Vantage Error 7224 Need help
Â
LONG EMAIL, SORRY…. We had this problem about 2-3 years ago. Epicor support told
me that no matter what you try packets will be dropped. Its just the way it is,
when too many packets are dropped then you get this error. Or when the PCs
connection is terminated you will then get this error. I spent months trying to
research and fix this. I did everything possible… installed WireShark, bought
new NIC cards, reinstalled everything, ran new network cables, beefed up PCs,
turn off all customizations even though the forms we were using weren't
customized. Nothing seemed to work. We even had Ben Nixon remote into our system
and spend a few hours checking things out, he couldn’t' find anything. Finally
after much testing and thoughts of becoming a carpenter we found some success
with fine tuning the appserver/database settings according to the Epicor
document specifications and then performing a Dump & Load. We also made sure our
Vantage Crystal Reports were saved with version 11 and not version 10. We also
discovered some weird characters throughout our database. For example… when we
create a new part sometimes we'll copy and paste the description from a word or
excel document. A "hard" return in word shows up in Vantage as this little
rectangular looking thing. I've spent a large amount of time looking through our
Part Master and removing any unnecessary characters. Doing this actually helped
with our performance. One thing Ben Nixon did was add another appserver to our
environment. We then added the users that get the errors to this appserver. We
were able to tweak the appservers settings to find out what worked best and we
were also able to restart this appserver and not affect the rest of our users
when the errors occurred.
If anyone has any questions I'd be more then happy to discuss offline.
Thanks,
Blake Clemens
IT Systems Engineer
Delmarva Millwork Corporation
(800) 360-2364 x132
From:
vantage@yahoogroups.com [mailto:
vantage@yahoogroups.com] On Behalf Of
Chris Thompson
Sent: Wednesday, June 22, 2011 11:25 AM
To:
vantage@yahoogroups.com
Subject: Re: [Vantage] Re: Vantage Error 7224 Need help
We are having exactly this issues, with the 7175 followed by several 7224
followed by closing down and restarting Epicor.
What have you tried so far?
We cant figure out how packets are being lost.
It is only a hand ful of MES terminals doing shipments where we see the issue.
Some are wireless to a server which is connected directly to our Epicor server
so even if the wifi dropped, the session remains open.
Others are hard wired.
________________________________
From: "Hellings, Lauren" <
lauren.hellings@...
<mailto:lauren.hellings%40c-p-i.com> >
To: "
vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> "
<
vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> >
Sent: Wed, 22 June, 2011 15:46:54
Subject: RE: [Vantage] Re: Vantage Error 7224 Need help
That error is an extension of the 7175 error. We have users that see these 2
errors on a daily basis, multiple times a day. They are working all over the
system. We are working with Epicor to get the issues resolved. Basically the
user computers are losing connection with the AppServers. If you lose even 1
packet of data, Epicor will drop the connection.
Thank you,
Lauren Hellings
Business Analyst
Cell: 832-472-1736
Fax: 281-207-0672
email:
lauren.hellings@... <mailto:lauren.hellings%40c-p-i.com>
<mailto:
lauren.hellings@... <mailto:lauren.hellings%40c-p-i.com> >
www.c-p-i.com<
http://www.c-p-i.com/>
From:
vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:
vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On Behalf
Of
daveeaton5150
Sent: Wednesday, June 22, 2011 9:23 AM
To:
vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: [Vantage] Re: Vantage Error 7224 Need help
No custom menus.
Thanks,
Dave
--- In
vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>, "Blake
Clemens" <blake.clemens@...<mailto:blake.clemens@...>> wrote:
>
> Are any of these menus customized?
>
>
>
> Thanks,
>
> Blake Clemens
>
> IT Systems Engineer
>
> Delmarva Millwork Corporation
>
> (800) 360-2364 x132
>
> From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
><mailto:vantage%40yahoogroups.com>
>
>[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
><mailto:vantage%40yahoogroups.com>] On Behalf
>
> Of daveeaton5150
> Sent: Wednesday, June 22, 2011 10:12 AM
> To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
><mailto:vantage%40yahoogroups.com>
>
> Subject: [Vantage] Re: Vantage Error 7224 Need help
>
>
>
>
>
> It has happened with a few different users. Mostly Engineers who are in
> the Engineering Workbench and in Jobs.
>
> By clearing local cache do you mean the DNS cache on the users machine?
> Should I also clear it on the server?
>
> If that's the case do you think this error is caused because something
> in Vantage is trying to look at a stale record?
>
> Thanks to both of you for your help.
>
> Dave
>
> --- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
><mailto:vantage%40yahoogroups.com>
>
><mailto:vantage%40yahoogroups.com> ,
> "Blake Clemens" <blake.clemens@> wrote:
> >
> > We've seen this error before. Where in Vantage do you receive the
> error?
> >
> >
> >
> > Thanks,
> >
> > Blake Clemens
> >
> > IT Systems Engineer
> >
> > Delmarva Millwork Corporation
> >
> > (800) 360-2364 x132
> >
> > From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
><mailto:vantage%40yahoogroups.com>
>
><mailto:vantage%40yahoogroups.com>
> [mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
><mailto:vantage%40yahoogroups.com>
>
><mailto:vantage%40yahoogroups.com> ] On
> Behalf Of Chris Thompson
> > Sent: Wednesday, June 22, 2011 8:52 AM
> > To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
><mailto:vantage%40yahoogroups.com>
>
><mailto:vantage%40yahoogroups.com>
> > Subject: Re: [Vantage] Vantage Error 7224 Need help
> >
> >
> >
> >
> >
> > We regularly run into this.
> >
> > The first place to start is clear out the local cache on the machine.
> >
> > After that, Im hoping Epicor will tell me the answer (although the
> call has been
> > open for some time).
> >
> > Was it just one user?
> >
> >
> >
> > ________________________________
> > From: daveeaton5150 <deaton@ <mailto:deaton%40dentonvacuum.com> >
> > To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
><mailto:vantage%40yahoogroups.com>
>
><mailto:vantage%40yahoogroups.com>
> <mailto:vantage%40yahoogroups.com>
> > Sent: Wed, 22 June, 2011 13:21:10
> > Subject: [Vantage] Vantage Error 7224 Need help
> >
> >
> > We have a few users here that occasionally receive an error in Vantage
> that
> > requires them to close the application. The error is "The following
> application
> > error has occurred: Tried to call a method in an invalid procedure.
> (7224)" This
> > morning, a user received this error while the Engineering Workbench
> was open but
> > he wasn't actively using it. He was using another (non-Epicor)
> application when
> > the error popped up. We are on 803.405a.
> >
> > Has anyone run into this and if so, is there a known cause and
> solution?
> >
> > Thanks in Advance,
> >
> > David Eaton
> > Denton Vacuum
> >
> > [Non-text portions of this message have been removed]
> >
> >
> >
> >
> >
> > [Non-text portions of this message have been removed]
> >
>
>
>
>
>
> [Non-text portions of this message have been removed]
>
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