We use Help Desk/Case Entry to field technical issues related to products. We publish the resolution and text so that the knowledgebase is updated so that you can search for related issues by a variety of sort methods. The Topic Maintenance is a little backward in my opinion when it comes to building parent topics but overall the application does help tie together nicely issues with RMAs, Orders, Serial Numbers, etc
--- On Tue, 4/28/09, Mike Barnard <mbarnard@...> wrote:
From: Mike Barnard <mbarnard@...>
Subject: [Vantage] Vantage Help Desk
Date: Tuesday, April 28, 2009, 12:39 PM
Does anyone use the Help Desk? For what purposes? Is it used for business purposes, IT purposes, Admin?
My interest is to use for IT/Admin to document Vantage issues and workarounds.
We use CRM for all our customer issues.
Just looking for new innovative ways to look at things.
Thanks for all feedback!
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