Warranty - Need help with process and more important COST

Yahoo Archive
1
Joy,
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Sounds like a sweet business. Sounds very similar to Nintendo's setup.
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Okay, sounds like many questions asked then you added two more at the end.
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This is more of an Iventory question rather the captured cost.
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You already payed for the widget and you are going to refurbish it. I would just issue a job rather then an RMA. It trully is not an RMA because you are going to resell it for profit. Receive into Inventory then issue a "Refurbish Job" and treat the "Returned Item" as stock.
Â
Jonathan LangÂ
Oil Rite Corporation
Sr. Network Administrator
Ph: (920) 682-6173 Ext: 126
Fax: (920) 682-7699



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From: jfekkes <jfekkes@...>
Subject: [Vantage] Warranty - Need help with process and more important COST
To: vantage@yahoogroups.com
Date: Tuesday, March 3, 2009, 12:23 PM






We are on 8.03.404B
Our company is new to Warranty's and have been frustrated with the
best method to capture for cost, how to manage the inventory, etc I
was wondering if anyone could give insight by sharing some of the
processes that have worked for your company? We don't do offsite
repairs, the parts are in-house returns. (so we have not purchased
the warranty module).

We have several circumstances that we are interested in knowing how
others handle within Vantage:

Upon receiving a call for a return under warranty, we do a pre-
evaluation of the product based on the stated failure modes and then
also determine, based on serial numbers/ship dates (we do not use
serial numbers within Vantage – from separate database) if part is
still under warranty prior to the issuance of an RMA.

If product is in warranty:
Send new part at no charge
Issue RMA for failed part
(if cause of failure is customer) we invoice for replacement
(if our failure)
We issue the part to a rework job
Remove bad components, replace with good components
Sell as Refurb – lower price – with a full warranty
(like selling new)

If product is out of warranty:
Replacement battery sent and invoiced
Issue RMA for failed part
We issue the part to rework job
Remove bad components, replace with good components
Sell as Refurb – lower price - with a full warranty
(like selling new)

So our questions are:
At what value would you receive in the original returned
part?
(We've already captured cost and recognized the original sale)

If part is in warranty or out of warranty, would that cost
differ?

The returned part is issued to the Rework job (cost?-see
question above)
We remove components (and send them for repair or repair
ourselves)
We also add the components we replaced onto the BOM and issue
this material
What std cost should we give to the Refurb part number, made
from these rework jobs? (we use std cost for make)
Should we do a Job Receipt to Salvage for components
we "salvage" from the returned part? Our problem we may issue 10 or
more parts from RMA's at one time onto one job, so we would
have to do the Salvage off of 10 or more BOM lines.

One of our components used in these parts(that we warranty)
has a long life and we reuse in the Refurbed parts. We want a way to
keep this component separate from the new component. Any ideas?

I realize this is a lot of information, but I wanted to be sure to
include as much information as needed. We appreciate any input about
this process.

Thank you,

Joy
Jaco, Inc



















[Non-text portions of this message have been removed]
2
We are on 8.03.404B
Our company is new to Warranty's and have been frustrated with the
best method to capture for cost, how to manage the inventory, etc I
was wondering if anyone could give insight by sharing some of the
processes that have worked for your company? We don't do offsite
repairs, the parts are in-house returns. (so we have not purchased
the warranty module).

We have several circumstances that we are interested in knowing how
others handle within Vantage:

Upon receiving a call for a return under warranty, we do a pre-
evaluation of the product based on the stated failure modes and then
also determine, based on serial numbers/ship dates (we do not use
serial numbers within Vantage – from separate database) if part is
still under warranty prior to the issuance of an RMA.

If product is in warranty:
Send new part at no charge
Issue RMA for failed part
(if cause of failure is customer) we invoice for replacement
(if our failure)
We issue the part to a rework job
Remove bad components, replace with good components
Sell as Refurb – lower price – with a full warranty
(like selling new)

If product is out of warranty:
Replacement battery sent and invoiced
Issue RMA for failed part
We issue the part to rework job
Remove bad components, replace with good components
Sell as Refurb – lower price - with a full warranty
(like selling new)


So our questions are:
At what value would you receive in the original returned
part?
(We've already captured cost and recognized the original sale)

If part is in warranty or out of warranty, would that cost
differ?

The returned part is issued to the Rework job (cost?-see
question above)
We remove components (and send them for repair or repair
ourselves)
We also add the components we replaced onto the BOM and issue
this material
What std cost should we give to the Refurb part number, made
from these rework jobs? (we use std cost for make)
Should we do a Job Receipt to Salvage for components
we "salvage" from the returned part? Our problem we may issue 10 or
more parts from RMA's at one time onto one job, so we would
have to do the Salvage off of 10 or more BOM lines.

One of our components used in these parts(that we warranty)
has a long life and we reuse in the Refurbed parts. We want a way to
keep this component separate from the new component. Any ideas?

I realize this is a lot of information, but I wanted to be sure to
include as much information as needed. We appreciate any input about
this process.

Thank you,

Joy
Jaco, Inc