tse.dba
(Andrew Koemm)
March 18, 2021, 3:56pm
1
Hi everyone. We are experiencing slow performance on our SaaS MT environment. Multiple users. What are some troubleshooting steps I can do to try an resolve the issue? Thanks!
josecgomez
(Jose C Gomez)
March 18, 2021, 4:01pm
2
For SaaS MT contact support, if the issue is with Epicor then Epicor Supports needs to interveed intervene since you are hosted and MT.
If the issue is local to you or “some” limited users it may be this
Update
Microsoft confirmed the performance fix affecting ERP will be released on July 20 as KB5004296. For more information see "KB0108621 February and March 2021 Windows
EDIT Current list of updates that have been seen to slow the performance of Epicor are as follows.
W10 build 1909 KB5000808
W10 build 2004&20H2 KB4601319 & KB5000802 & KB4601382
Server 2019 Build 1809 KB4601383 &KB5000822
Original Topic
As far as I know nothing has changed in the environment except maybe the typical wind…
Or a network issue.
tse.dba
(Andrew Koemm)
March 18, 2021, 4:13pm
3
Yea, i was told about the updates already. none of our computers have those updates when we try to uninstall them.