What's a Tier 2 Cloud Team?

Kinetic ERP
1

Put in a ticket and got this response.

image

I did not know there were tiers to the cloud team. Just wondering what the difference is.

Obviously, all my tickets should be tier 1ā€¦

d&d deal with it GIF by Hyper RPG
:laughing:

3 Likes
2

In general IT

Tier I is first line of defense. Password resets, replacing equipment

Tier II is more server administration, maintenance

Tier III is when shit really hits the fan and the experts get called in, generally these people think they are gods. :wink:

8 Likes
3

Oh, so what you are telling me is that all of my tickets should be tier 3ā€¦ :laughing:

5 Likes
4

To you, mere mortal, they might as well be.

Cracking Up Lol GIF by The Tonight Show Starring Jimmy Fallon

5 Likes
5

Also @klincecum:
Season 2 Reaction GIF by American Gods

1 Like
6

Iā€™m just a big sponge that occasionally gets squeezed effectively.

1 Like