Wrong Quantity Entered on Pack - Already delivered

Epicor ERP 10
1

Our shipper entered a shipping quantity incorrectly. It went NDA and has been delivered. How can we correct the quantity? We are using Quick Ship.

2

Wrong qty which direction. Do you have more qty to ship or do you have qty to remove? Also has it been invoiced?

3

We have a quantity to remove. It has not been invoiced. It has been freighted and delivered. It used multiple boxes with phantom pack.

We can no longer open the pack, even after unchecking “shipped.”

4

Darren,
I think once the carrier scans the pack/tracking number into their system (at the pickup of goods), it communicates back to Quick Ship, locking out the ability to make changes.

You will need to finish the invoicing process as normal. Generate an RMA to “return to stock” the overshipped quantity only. Then Request a credit memo in the RMA to offset the invoice amount of the overshipment.

How did your shipper ship the wrong quantity?

5

I kind of anticipated that.

They just entered the wrong quantity. They were under the impression we were shipping complete and not shipping a partial.

RMA makes sense.

6

Darren,
Take a look at my previous message as I added some details on how to correct the issue.
Now that I know they completed the SO line, you will also need to add a line to the sales order, so they can ship out the remaining quantity appropriatly.

7

Thanks Brian! We’ll get going on that.

8

Now if I could figure out how to stop over picking on the Handheld using EMWW, I could reduce how often we have to unwind “overshipment” issues and the number of steps required to unwind each one of them.

9

I wish I could help you there! We just went live on Monday and I’ve only been at the company for a seven months. I’m still learning a lot.

Out of curiosity, how would you have a handled an understated shipment quantity? Could we just create a new pack and ship the remainder without freighting it?

1 Like
11

Have isn’t there a setting in there for it, I swear I just saw it the other day?

12

It’s under packout settings in the shipping section of the handheld.

But you are talking about picking yeah?

13

@darren.winkelman If you have not invoiced it yet there is a process to unfreight a pack using a correction workstation. I am looking for the process as I only dig it out every few years.

14

Here is the process from EpicCare. Save the tracking number and then use the process to reopen the pack and make corrections. Put the tracking number back in and marked shipped again so invoicing can happen.

https://epiccare.epicor.com/epiccare?id=epiccare_kb_article&sys_id=629a3fc2dbeb6b8cd7235e25ca961980&table=kb_knowledge#

KB0047536

15

Following the steps in KB00476536, I get an error when clicking OPEN. Everything up to that point worked well.

image

16

@darren.winkelman Phantoms are multiple packages on a shipment. Under Manifest Info > Phantom Details is a list of boxes and tracking numbers. You don’t need them for invoicing and the packages have already shipped so you don’t need to recreate them if you don’t want to.
Uncheck Phantom pack and I think there will be a warning and the packs will all be cleared. Then you should be able top open the pack.

17

Phantom Pack is grayed out and I cannot uncheck.

I tried to uncheck it at multiple points in the process and it was never not grayed out…after staging, after unstaging, and after refreshing.

18

let me try one to see if I can find the steps

19

LOL I did a search on EpicCare and found a case of mine with this answer.

Got it. With phantoms you have to change back to an enabled workstation to uncheck phantom.

Try changing the workstation and see if this still applies.