We shipped a package and the return address was back to my facility. It is supposed to be the Sold To is the Return address. It looks right in Customer Shipment Entry. Ideas on where to look?
Isn’t the Return Address supposed to be where it was shipped from? So if the shipper cannot deliver it, they know where to send it back to.
And a “plain old” address is the Sold To (which can be superseded by a ShipTo, or One Time ShipTo).
Or are you referring to having a different address for where the customer should ship returns, after they’ve received them from the shipper?
We sell to distributors, so we “dropship” for them. Meaning, their customer gives them the order, they then give us the order and where to ship it. But they want their address as the return address. All shipping is based off of the shipping location, but the return address should be the Sold To and is on every other label, but this one.
In Manifest, under Customers–>General Tab, there is an option at the bottom that says Blind Ship as This Address. All the other Customers on my list has that but this one. So I bet this is the cause. Testing it now in Shipping.