2024.2 - Getting Kinetic Home Page Spinner - Kinetic Hangs

Kinetic ERP
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I have had 5 users today get the Kinetic Home Screen Box with the spinner with Kinetic Hanging up while loading the home page.
image

The fix is looking under Windows Updates and seeing the 2024-12 Cumulative Update for Windows 11 Version 24H2…
After running the windows update Kinetic starts working again.

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Wow thanks for posting this, we are having the same problem but thought it was just us. We have been doing reinstalls all day.

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Same problem.

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We also found a temporary fix that involves deleting the cache located here…
C:\ProgramData\Epicor

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Sorry to ask, just Client or browser too?

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No Issues from the browser, we were also using that as a fall back.

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Browser’s works with Edge and Chrome.

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This was what we have been doing also and are seeing a lot of hung tasks and sessions in Epicor. Ending those and deleting the cache folder has resolved ours

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I created a batch file that kills any running sessions, clears the cache then opens Epicor

// Kill all Epicor and EpiEOBrowser processes
taskkill /f /im epicor.exe
taskkill /f /im EpiEOBrowser.exe


// Delete entire directory tree including root Epicor folder at each directory (logs and cache)
rmdir /s /q %appdata%\epicor
rmdir /s /q %localappdata%\Epicor
rmdir /s /q %programdata%\Epicor


// Launch Epicor via existing shortcut 
start "" "C:\(path)\Epicor\Epicor.lnk"
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Sweet, thank you! Will definitely be giving this out tomorrow.

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We have been clearing the cache too but most of them only fixed with reinstall.

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12

Day 3 since upgrade to 2024.2, now users that were originally fixed, get the same hung session and need client cache cleared to get going again.

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These steps from Epicor Support worked for a few of our users this morning.

On the affected workstations, please perform the steps below to delete the Epicor client cache.

  1. Close the client
  2. From Windows, Open File Explorer
  3. Navigate to C:\ProgramData\Epicor
    Note: ProgramData is a hidden folder and you’ll need to click on the View option to check the hidden items.
  4. Here you will find a folder named after your server, with a port number appended to it, (e.g. servername.domain-808)
  5. Delete this folder, sub-folders and files
    NOTE: these folders will get recreated again when the user logs into the client
  6. Log into the client and follow up with the results.
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Same. Over and over again.

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Also loading task manager and killing the epicor sessions.
Monitoring Session Management because we are using up user licenses due to repeated attempts.

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Us too I created a old school batch file I noted above and added it as a shortcut to users’ desktops. They know now to run that when they get this issue. It’s a stop gap but allows our users to function.

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I’m starting to roll out your batch file. Thx

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Has anyone reported this to Epicor? Is there a case?

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Yes and Epicor has already pushed a fix too (for SaaS) and likely a hotfix for on-prem.

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