Bit of an odd question. Is there a way of amending details on a packslip without going through the rigmarole of unshipping it, deleting the lines, correcting the sales order, and then re-doing the process?
Wondering whether it might be doable via an updateable dashboard, or possibly DMT at a push?
Essentially we’re finding ourselves making a lot of adjustments where incorrect values are input, incorrect customers are being selected, or other various factors which require adjusting.
Currently not many users know the process to correct to protect data integrity to a degree. Just exploring whether there’s a simpler way for when we do need to do the corrects.
(Getting people to just do the right thing in the first place is an on-going battle, 2 years down the line!)
It sounds like the issue is an incorrect sales order, so I would work to get that fixed which is doable with a baq much easier than fixing a shipped or even closed pack.
There are workarounds to updating data on the pack (updateable dashboards, BPM’s). But if you’re having to update KEY INFORMATION on the pack - such as a customer or a part number - you’re going to have data integrity issues if you try some of those methods.
If an incorrect customer isn’t caught until after the pack is shipped, then it’s a major issue to fix this. And, in my opinion, it should be. Perhaps use those costs as a motivator to improve data entry. Such as “do you realize when you put an order in wrong, it costs us $350 to fix each one of these orders”. Someone in management ought to respond to the true costs of people entering data wrong.
OK, hopping down from my soapbox now. I don’t envy the position you’re in.