Within Apply Credit Memo application, I pull up the preferred CM record but there is no value within the BALANCE field. Typically, when I do this step it automatically populates the current balance. When I attempt to update the balance manually, it keeps telling me that I’m exceeding the current balance of the related invoice. Went to AR Invoice Tracker, see that the remaining balance is where it should be (since we’re unable to apply the CM value against the invoice). Any ideas or steps I’m missing? Do I need to do a Miscellaneous Charge for the CM step within the invoice? (Only asking because I processed the rest of them that way without any issue within Apply CM Program…)