Buyer ...... is currently processing suggestions since 14/12/2**** 00:00:00 for user

Kinetic ERP
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1

If you are getting an error in the PO Suggestion form like the one below:

*Buyer ***** is currently processing suggestions since 14/12/2025 12:16:40 for user ****.

Please follow these steps to resolve the issue:

  1. Open Conversion Workbench.
  2. Select the user and run Conversion Workbench – Running Seq 790 (CVXA0081)(Re-Initialize QuoteHed, Customer, CustCnt, CRMCall, POHeader Key Blocks)*.
  3. After the conversion completes, open the PO Suggestion form.
  4. Click the three dots (⋮) in the grid, select Unlock Buyer, and Save.
  5. Log out of Epicor and log in again.

After completing these steps, the issue should be resolved.

2

Thank you for this!

3

You’re welcome! Happy to help😊

4

If running the conversion doesn’t work there is a data fix from Epicor for it. It has to do with differences in capitalization of the buyer’s ID on PurAgent, SugPODtl, SugPOChg, and PartPlant tables.