Problem: Sales order release number 28016/1/1 is “open” and cannot close it. The error we get is:
Our previous incidents show that this then usually fixes the problem:
Do the following:
- Make a note of the sales order that won’t close.
- Open Epicor / Production Management / Data Collection / Advanced Material Management / Material Request Queue
- Sort by the order column and locate the order that won’t close.
- Highlight the row and either click “delete” or “process” depending on the situation.
However, it doesn’t appear in the material request queue.
I have noticed that there is a packslip not marked as complete for this sales order release…however i cannot reopen it or edit it.
Any help would be much appreciated.
Thanks in advance.