I’m trying to assist a remote co-worker in a different time zone who can’t get her bank rec to post. I found the bank rec hung up in the Review Journal and Cancelled it, expecting it to push the bank rec back to being open. When I look at the bank rec, it still shows the red Posting flag, but I don’t see it in the review journal. In the Actions menu, Posting is grayed out, presumably because it is trying to post still.
I don’t know if this is locked up because only the original batch creator can modify it? Or is there some other reason why this is hung up in posting, and how do we release this to be able to fix the error?
I’ve had similar issues and ran the User Run Conversion 1190 in Conversion Workbench. This conversion says it unlocks transactions with no entry in RJ. Yesterday I was having an issue where I couldn’t run bank adjustments because it had an old one marked as posting that was no longer posting. Running this conversion cleared it right up in seconds.
Excellent. Our process number is 538 not 1190 but you pointed us in the right direction to get this fixed and we learned something! Much appreciated Todd.