salderete
May 12, 2026, 9:50pm
1
I wanted to add a chart and graphs on my dashboard but I can’t find it in the toolbox components or in the widget. I’ve check out license and it was there we have the EDD Basic.
it there another step where I can access that.
kve
May 12, 2026, 10:26pm
2
Do you have this icon on your home page?
salderete
May 13, 2026, 1:12pm
3
Hi Kevin, I don’t have it on my home page
NateS
May 13, 2026, 1:18pm
4
What about this?
Charts and graphs are only available via EDD. Honestly, they aren’t worth the effort. Good luck!
Head to Excel and API calls though Power Query Editor when you want real control.
NateS
May 13, 2026, 1:28pm
6
I am not sure if EDD is included by default, but I think it should be:
salderete
May 13, 2026, 1:38pm
7
I can see it was there. Is there a step I’m missing like to assign it to my user name?
NateS
May 13, 2026, 1:39pm
8
Sounds like a ticket to support is in order.
salderete
May 13, 2026, 1:40pm
9
I did it was already 3 days on it. I’ve escalated still waiting for support.
Is there something I’m missing like assign it to my user account?
JasonMcD
May 13, 2026, 1:43pm
10
If you are on prem you have to set it up in the EAC, redeploy, recycle the app pool, etc. It’s all in the regular Kinetic install guide.
No idea about cloud though.
NateS
May 13, 2026, 1:44pm
11
Epicor AI help, suggests that APIv1 is needed on the user flag:
JasonMcD
May 13, 2026, 1:45pm
12
What?! Oh that’s terrible.
salderete
May 13, 2026, 1:46pm
13
I have the same settings as you have Nate
salderete
May 13, 2026, 6:33pm
14
I have it now. Epicor Cloud Team install EDD in our Production.
salderete
May 14, 2026, 2:06pm
15
When EDD is installed does all the user sees this?
NateS
May 14, 2026, 2:43pm
18
Yes, but unchecking that apiv1 box for the user makes it so they cant access it. They just get an error instead. That might be good, unless apiv1 has any other implications beyond EDD…
salderete
May 14, 2026, 2:46pm
19
I did tried unchecking it still they can access. So I asked the Support to uninstall it. that sucks
NateS
May 14, 2026, 2:53pm
20
Try opening EDD. within there you can see the settings icon. Click that and go to Roles. I think you can define who can view or administer EDD from here. I haven’t tested this, but it looks promising!
This part of the help looks … helpful…
