I have an issue with a few users in my network. Users are on Windows 10 Pro. all updates are current and using Office 365 with latest update as-well. When the user select copy to excel on EPICOR10 nothing happens, i do not even see the process in task manager showing up. On the same PC, i log in w…

A couple people have reported having luck with the “Hold Alt key…” trick [image] Copy to Excel ERP 10 In Office 2016, you have to do this to get your data into Excel: Workaround: In order to have the CopyToExcel function load into a separate instance, perform the follow…

Hi Calvin Thanks for that info, i tried pressing ALT, but the menu goes away. Its very weird cause this works on the PC with other users and the user with issue is able to do this on another PC :frowning:

Does it depend on the E10 user or the user logged into the PC? Say it doesn’t work when “Joe” logs into the computer with domain user id “acme\joe.blow”. Then launches E10, and logs into E10 as jblow. Does it work if Joe is logged into the computer, but “Sally’s” userID is logged into E10? Or if…

After the troubleshooting i have done, it is depending on the user logged into the PC. Joe logs into his PC with his E10 account and its a no go, Joe goes into E10 with Sally’s E10 account and its a no go. Sally logs into Joe’s PC with her E10 account and it works. Sally then logs into E10 on Joe’…

Try the old standby “clear client cache”? And you need to delete all the files and sub folders in C:\ProgramData\Epicor\"joe"\

i have not tried that, trying that now…

It sounds to me like there is a problem in the Window User Profile for this user. I suggest copying all files from his profile to safeguard, then delete the users profile. When the user logs in again, a new user profile will be created and you can see if the problem is resolved. Then copy the use…

Hi @danvoss That is what i ended up doing. Not sure what happened on the profile, but after i recreated it it works now. Thank you very much.

[image] ckrusen: dby “clear client cache” I keep having this problem as well with our users and the only thing that seems to work is deleting their windows profile. Since it is reoccurring after some time, this is not a reasonable solution. It takes a lot of time to recreated deleted window…

Copy to Excel

Epicor ERP 10

ckrusen (Calvin Krusen) October 8, 2019, 6:38pm 2

A couple people have reported having luck with the “Hold Alt key…” trick

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Copy to Excel

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