Hello all, a use-case question here.
We manufacture in two cities and warehouse in a third. We also have a couple of hundred locations that are not ours but who will receive our goods, install them for our customers, and then bill us for their time. Our goods might sit in their warehouses for days to months, and our customers won’t pay us for the goods plus installation until the job is finished.
We have our two manufacturing locations set up as sites with resource groups etc. We have our warehouse site set up without. We then have a site called “3rdParty” and we use transfer orders to move our goods there until they need to be consumed.
This is very awkward and doesn’t work well, and we’re trying to figure out what the right way to do this would be. Some issues:
Production wants to know when they’ve shipped an order, not when some project manager has gotten it installed.
RMAs don’t really work with TOs very well
These goods are made to order but in reality, they’re only shipping on TOs
We don’t have visibility of our installers’ shipping unless we manually do it in Epicor ourselves when they notify us
I know these don’t seem like big deals but they add up to a lot of frustration for a lot of people.
I’m just looking for ideas here - I can’t imagine we’re the only ones using this or a similar model, and I don’t even know how to make Epicor Words about it.
Glad of any thoughts!