We needed to process the disposition using DMR Processing, but we couldn’t select the serial number because the Epicor application automatically voided it when it was rejected during Inspection Processing. Does anyone know how to uncheck the voided box? Because of this issue, we’re unable to disposition the part or close the DMR.
have you tried going into the Serial maintenance program and changing the status?
hello,
I’ve attempted to change its status, but it hasn’t worked. The “voided” checkbox is also grayed out.
I had the same thing a while back and I gave up on it. We ended up just creating a new serial number. I would give Epicor support a try, maybe they have a fix (we couldn’t wait back then).