Crystal Reports in Browser

We have a handful of reports that are still in Crystal that will not print preview in the browser. The completed report appears in the Notifications area, but when clicking on the report, nothing happens. However, if the client happens to be open, the report opens.

I have a support call open. They are trying to tell me to just convert them to SSRS which I realize needs to be done, but there hasn’t been a need to do so until now. I’ve asked if Epicor has officially abandoned support for Crystal in the browser. I’m still awaiting an answer.

If anyone still has Crystal Reports, are they print previewing in the browser for you? If so, what did you do to make it work?

Thanks in advance.