Very new to epicor so please keep it as simple as you can for me. When I go into some of the customers on the tracker, then to finance page, then credit, some of them have negative amounts in invoice credit and order credit. Anyone know how this can be?
I also don’t know how it works when a customer has a credit on account. So when you do a refund its pending being applied to their next order. perhaps that’s how it shows in the system.