E10.2.X Invalid company GPC for user MANAGER

Epicor ERP 10
1

I installed a copy of the Training DB and it mostly works but I get this when clicking on the Planning Workbench.

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When I try to go into Job Status Maintenance I get this error.

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Can anyone tell me what this is ?

Thanks,
Neil

2

Looks like there is a bad favorite record in the database. Let me review my internal database, and I’ll provide a SQL script fix shortly.

3

I’ll submit a bug request against this (for the issue launching Job Status Maintenance). In the meantime, please do the following.

  1. Within SQL Server Management Studio, please backup the database (because, if I don’t say this I get in trouble).
  2. Execute the following against your training database:

update ice.favitems
set appserverurl=’’
where appserverurl <> ‘’

  1. Recycle your training appserver.
  2. Try to launch your favorite again.
4

For the issue with Planning Workbench, please do the following:

  1. Log into the Epicor training database with epicor/epicor.
  2. Navigate to System Setup > Security Maintenance > User Account Security Maintenance.
  3. Type “manager” (without quotes) and press TAB.
  4. Click on the Company tab.
  5. File > New > New Company.
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  6. From the Company dropdown, select Graphic Printint Co and more all sites from Available to Authorized.
  7. Press Save.
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  8. Close out of the client and log back into the client with manager.
  9. Launch Planning Workbench again.

EDIT: I am not sure if the issue is with how the favorite was created, or if the manager user really should have access to the GPC company–either way, I’ll submit a bug for this issue as well.

5

Hi Nathan,

When I try to pull down the company drop down box, GPC is not there to choose.

Thanks,
Neil

6

:confused:

Something is a bit wonky here–I’ll dig into this more internally.

Below is the process I use whenever I am trying to launch a menu item when I don’t know where it really is in the main menu tree.

  1. From the Homepage, click on the search button on the top right.
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  2. Select Menu Search, and search for Planning workbench
  3. Click on the Planning Workbench link
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NOTE: Below the name is the path in the main menu tree to manually launch it if needed.
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NOTE 2: If you right-click on the item, the bottom tray auto-opens and on the far right of the tray are some new icons that appear. One of them (the star) adds it to your favorites, the one with a home adds it to your home page. If this is an item that you plan on launching frequently, you may want to add it to one of those areas.

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7

Nathan,
Thanks for the SQL script and the quick informative responses.
I am logging in as Epicor for now and getting by.
Thanks,
Neil