Is anybody else finding that they are having to uninstall and reinstall the Edge Agent after patching?
We just patched from 2024.1.13 to 2024.1.20 and now get the version mismatch error when attempting to open classic screens from the browser. These same classic screens open correctly when using the client install.
If I uninstall and then reinstall the edge agent the problem goes away.
Hi,
I have the same issue. We are on SaaS and every major update it feels we have to manually reinstall the Edge Agent. It is a pain.
I’ve not seen in occur on a minor patch but we did have to reinstall when we went from 2024.1.x to 2024.2.x.
We have to reinstall Edge Agent, after every update (on-prem)… sadly.
We are rapidly coming to a point, finally, where we are going to lock down Epicor Production for awhile… either the .9 update or .10. .7 was a good update for us, and we skipped .8 because there was nothing specifically in it for us. We are waiting for a couple of problems to get resolved, then we will lock it down, and likely only update once or twice a year… Hopefully!!!
We are on 2025.1.5 in our SaaS Pilot environment (using browser based access), as well as our SaaS Live Environment (client based version for 4 several companies, but we also use the browser based version). The Edge Agent issue is a pain point for sure.
Using the browser (pilot environment) I right click a tab I want to open (Time and expense entry for example), and it starts to load like it is going to open, and than does not open at all. It says “Please wait while we open the classic screen for you”. But, the classic screen does not open in the browser at all for me. However; it will open in the client based live version.
We are relying on IT to install the edge agent for us, and think it has been done correctly for one person, and incorrectly for several others.
Using our Live, client based version (also 2025.1.5) it will open time and expense entry in classic without any problems.