I am fairly certain I know the answer to this, but just to be safe I figured I should ask anyway:
We received an email from Epicor yesterday stating that there is an Edge Agent Update due to a new SSL Certificate being issued.
We run E10.2.600.6 on-prem…Is this “Edge Agent” update something we need to concern ourselves with? I’ve never heard of the Edge Agent prior to that email, so I am thinking ‘no’, but I have been wrong in the past and don’t feel like getting burned.
@jkanefigured out that the Edge Client is based on QZ Tray, a local Java web service that allows printing from browsers. If I go to the Demo page at qz.io, I see this:
Which is the browser asking for permission to connect to the local service.
It’s an open source project but has some commercial support. It sounds like Epicor may have added the capability to read/write files local to your computer based on comments here on the group.
As mentioned, it doesn’t matter if you’re on-prem or SaaS. This solves the problem of printing (and some file operations) from the browser, i.e. Kinetic UI.
We’re in the middle of an upgrade to Kinetic. We’ve never heard of this Edge Agent previously so I genuinely have no idea is it something that gets installed/updated on the the terminal servers our user’s computers? We are starting to use our browsers to access Epicor now. Typically we used Parallels to connect.
So assuming some users would want to print directly to paper. Who needs to install this EMS? Again we are not on-premise we are a weird hosted senario.
Jose, does it matter for on prem using the kinetic interface?
We use the edge agent, we are on prem, do we need to do anything?
I haven’t delved into the architecture of the edge agent enough to understand how it works so this whole certificate thing has me a little confused for on prem instances.
I sense Epicor had to change certificates running the edge agent or something? Since we aren’t hosted by them I was assuming we are fine to do nothing.
But if the edge agent is reaching out to some third party besides Epicor and this affects everyone I guess I do need to do something.
In short, do on prem people using the kinetic interface have to do anything?
We are on 10.2, and some of my users do use the Kinetic interface, however this Edge Agent is not something I have ever seen in my environment. I guess that is what is throwing me for a loop.
This is cert for 3-rd party application used for printing. It is updated once a year, and something needed to be changed in Edge Agent for that, afair.