Edge Agent Update Notification

[utaylor (Utah Taylor)]

Thanks for the clarification, Olga.

[utaylor (Utah Taylor)]

To be clear, the cert is being updated by that third party and both cloud and on prem agents connect to that third party? So both on prem and cloud Epicor customers are affected, is that right?

[Olga (Olga Klimova)]

yes, both.

[josecgomez]

Hopefully this helps to clarify some of the questions, @Olga LMK if I missed something

Edge Agent (for Kinetic UX in the Browser)

Epicor Kinetic Edge Agent The Epicor Kinetic Edge Agent is a service you can install in your computer which enables direct printing from the browser to a local printer and or the ability to attach / read local files from your machine. The browser being the biggest piece of software on your machine that is exposed to the internet has a bunch of protections built in including process isolation , and operating system isoalation. This means that the browser (nativelly) cannot see or talk to local …

[Olga (Olga Klimova)]

well, it is service in network mode (for Saas network printing)
In local mode it is just tray application.

[jkane (John Kane)]

Beat you to it @Mark_Wonsil Ha Ha! Just realized I read the post wrong, you were giving me credit.

Bartender File in Kinetic

So, this is above my head, but I figured out that the Epicor Edge Agent is actually QZ ( qz | Home). For more technically inclined users, there is some good documentation on their site. As an example, they give code to get a list of printers. function findPrinters() { qz.printers.find().then(function(data) { var list = ''; for(var i = 0; i < data.length; i++) { list += "&nbsp; " + data[i] + "<br/>"; } displayMessage("<strong>Available printers:</strong><br/>" …

[jkane (John Kane)]

Epicor purchased the QZ tray application and customized it with their branding. Any company can do this and you will see that option if you visit their (QZ) site.

[Rich (Richard Riley)]

Let me add a little more detail.

The Edge Agent is an Epicor component that provides several capabilities for Kinetic Browser Users - Cloud and On-Prem - and Network Printing Services for the Epicor Kinetic Cloud community.

For Browser Users the Edge Agent provides services prevented by the Browser security restrictions. It currently provides: direct to local printer; local file attachment access; Serial scale access; USB scale access.

The Edge Agent includes QZ Tray - a third party component Epicor has licensed. It is the QZ Tray component that is “overly secure” when Certificates change and it is throwing the “Accept / Block” message.
Most software will validate a Certificate and will accept a new valid Cert without requiring user interaction. The latest version of QZ Tray - being installed with the Update to the Edge Agent - will follow the standard Certificate behavior, and this should be the last time you need to update the Edge Agent due to a Certificate Update.

Kinetic 2022.2 versions of the Edge Agent will prompt you to Update the Edge Agent (new version was posted Jan 24th). Older version will get the QZ Tray “Accept / Block” prompt when the new Certificate is installed - currently scheduled for Midnight Eastern on Feb 15th.

The Edge Agent is used by several Epicor products for direct Browser Printing. Kinetic is currently the only product to use the other features.

[utaylor (Utah Taylor)]

Rich, this was the explanation I was looking for, I just didn’t know how to clearly ask for this:

Most software will validate a Certificate and will accept a new valid Cert without requiring user interaction. The latest version of QZ Tray - being installed with the Update to the Edge Agent - will follow the standard Certificate behavior, and this should be the last time you need to update the Edge Agent due to a Certificate Update

Thanks so much for going into that detail. Glad to know that:

this should be the last time you need to update the Edge Agent due to a Certificate Update.