We are browser-only (on-prem), and we’ve always had to have the Edge Agent Installed to view documents unless you download them first. Edge-Agent has to be updated with each release/update as well (a real pain for us).
Anytime we update, we send out the EUP that shows are users how to reinstall the Edge Agent… it’s just something we live with.
But, I’m not talking about documents. I’m pointing to a web resource. In my example above, google.com. Should we need the Edge Agent to go to web links?
And this is just on one slide out but not the other.
When ‘Edge agent not found’ errors aren’t related to direct printing, they’re related to the browser client attempting to punt an unsupported operation to desktop.
If it was a dashboard or report, that’s obvious enough - update the menu item. This one makes it look like an explicit URL path isn’t expected from this particular point. It’s not inconsistent with the desktop simply tossing the attachment path out and letting Windows sort out what to do with it.
Just in case… Change that “https://google.com” to “notepad.exe”. With Edge agent running, open that from the browser. If notepad.exe launches on your desktop, report the RCE you just found to support.
Maybe a different use case would be helpful. No documents or on-prem resources in this example.
Say a supplier has a portal to retrieve information about my current orders, or a page for hazmat sheets, etc.
In the past, I could enter the link as a “Link/Attachment” type and click on it to open the site. In 2024.1, the client still does this. In the browser, one slide-out will open the site but the other slide-out (the attachments list) is the only place that throws the Edge Client error.
So, it appears we have never tried to add a weblink as an attachment; we keep those in notes.
There is actually no way for me to add a weblink as an attachment from inside of Kinetic. I also checked to see if I could add a document type that would accept a URL, but that is not an option for us.
Now, you got me thinking that maybe we would like to add a URL as an attachment, and we can’t. Hahahaha!
Maybe I’m just completely missing the gist of this thread, in which case I apologize for my confusion.
Wow; that’s very cool, are you ECM? the only thing in my storage type drop-down is “File System Document.” Maybe I don’t have something enabled. (… enters rabbit hole).
If you have the Document Management license, you should see the different storage types. You need to buy the SharePoint or ECM licenses if you use those products (and probably the same for Google Drive and DropBox). But I seem to recall that Attachment Link and File System Document (on-prem only) should be available to everyone.
Okay, now that I’ve set this all up, I got the Storage Type Web Link Working for attachments (thanks again!). I can 100% confirm that if the Edge agent is not active (or installed) it will not open the web link.
I get the same error as everyone else. As far as did it work before the .7 update, I’ll never know! Sorry!
Sorry @Mark_Wonsil yes I did use the attachment link. After installing the edge agent as @josephp said, click on the reference and after the slider appears, click on the link then a new tab opens for google or whatever site you had added
Just to clarify
Edge Agent not installed:
Click on the view column icon and you get prompted to install the edge agent
Click on the reference the slider opens and you click on the link and the added url gets opened in a new tab
Edge agent installed.:
Click on the view column icon and you are not connected to the edge agent you get prompted to connect or if you are connected I get an error
Click on the reference the slider opens and you click on the link and the added url gets opened in a new tab
Sorry!