Epicor was working before, but because we had some issues with the installation, we opened tickets with the support to try to solve the problem – I’m not going to go over what the problem was since its a drag – and now we can’t access the server. I don’t know how we got from bad to worse, but we did, unfortunately.
One thing to note, the admin user for the OpenEdge Management Console had a different password than the default one prior to contacting the support, and we lost it, so we had to reset to the default which is admin / admin. Also, we changed the logging mode into verbose even when we couldn’t log into the app server – thinking it would solve our problems.
I really do appreciate any help or advice regarding this situation.
We had a problem with change of admin pw awhile back and while I am not the admin of our server so cannot provide details, I do see a post similar to our difficulties. Could this post help you? Manager account password change
Make sure there isnt a .lock file in your OpenEdge Server, if OE failed to delete .lock it sometimes thinks it is still running and wont start again. That has been typically my problem in the past.
