Epicor 9 - cash receipts issue

Yahoo Archive
1
--- In vantage@yahoogroups.com, Mark Wagner <mjfw2003@...> wrote:
>
> 905.606
>
> [Non-text portions of this message have been removed]
>

Hi,
We have just upgraded from 606a to 700b2. I'll be getting our Finance team to test this again, I am sure we had this in 606a, but they applied a hotfix.

I'll let you know what we find out

Cheers
2
When we tested the cash receipts and also when we started live a few weeks ago the cash receipts function was working great. You could apply to invoices with or without discount. This week I have noticed that when you apply with a discount, the system is not taking the discount but leaving a balance for the discount amount. If there is more than one invoice being paid, the first invoices are paid in full and the last one is short paid by the total discount amount. At first I thought it was on older invoices that should not be allowed to take the discount but it is all the invoices that are taking a discount on the check. I cannot even go back to the allocate screen and make the change. The system does not recognize my changes no matter what I do (i.e. refresh, save, etc.). Is anyone else noticing this issue?

Thanks,

Mary Horsey
Greene Rubber Company
HR/Finance Manager
20 Cross Street
Woburn MA 01801
mhorsey@...
781-497-1851 (p)
781-937-7881 (f)



[Non-text portions of this message have been removed]
3
Mary we ran into the same thing no clear response from Epicor support except upgrade

[Non-text portions of this message have been removed]
4
Mary we ran into the same thing with no clear fix from support except upgrade

[Non-text portions of this message have been removed]
5
Mary,

What patch are you on...just out of curiosity...



M. Manasa Reddy
manasa@...<mailto:manasa@...>
630.806.2000 x1515

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Mary Horsey
Sent: Tuesday, July 03, 2012 10:50 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Epicor 9 - cash receipts issue



When we tested the cash receipts and also when we started live a few weeks ago the cash receipts function was working great. You could apply to invoices with or without discount. This week I have noticed that when you apply with a discount, the system is not taking the discount but leaving a balance for the discount amount. If there is more than one invoice being paid, the first invoices are paid in full and the last one is short paid by the total discount amount. At first I thought it was on older invoices that should not be allowed to take the discount but it is all the invoices that are taking a discount on the check. I cannot even go back to the allocate screen and make the change. The system does not recognize my changes no matter what I do (i.e. refresh, save, etc.). Is anyone else noticing this issue?

Thanks,

Mary Horsey
Greene Rubber Company
HR/Finance Manager
20 Cross Street
Woburn MA 01801
mhorsey@...<mailto:mhorsey%40greenerubber.com>
781-497-1851 (p)
781-937-7881 (f)

[Non-text portions of this message have been removed]



[Non-text portions of this message have been removed]
6
905.606

[Non-text portions of this message have been removed]
7
905.606

[Non-text portions of this message have been removed]
8
We are on 9.05.607B


From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Manasa Reddy
Sent: Tuesday, July 03, 2012 2:04 PM
To: vantage@yahoogroups.com
Subject: [Vantage] RE: Epicor 9 - cash receipts issue



Mary,

What patch are you on...just out of curiosity...

M. Manasa Reddy
manasa@...<mailto:manasa%40weldcoa.com><mailto:manasa@...<mailto:manasa%40weldcoa.com>>
630.806.2000 x1515

From: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>] On Behalf Of Mary Horsey
Sent: Tuesday, July 03, 2012 10:50 AM
To: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>
Subject: [Vantage] Epicor 9 - cash receipts issue

When we tested the cash receipts and also when we started live a few weeks ago the cash receipts function was working great. You could apply to invoices with or without discount. This week I have noticed that when you apply with a discount, the system is not taking the discount but leaving a balance for the discount amount. If there is more than one invoice being paid, the first invoices are paid in full and the last one is short paid by the total discount amount. At first I thought it was on older invoices that should not be allowed to take the discount but it is all the invoices that are taking a discount on the check. I cannot even go back to the allocate screen and make the change. The system does not recognize my changes no matter what I do (i.e. refresh, save, etc.). Is anyone else noticing this issue?

Thanks,

Mary Horsey
Greene Rubber Company
HR/Finance Manager
20 Cross Street
Woburn MA 01801
mhorsey@...<mailto:mhorsey%40greenerubber.com><mailto:mhorsey%40greenerubber.com>
781-497-1851 (p)
781-937-7881 (f)

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]



[Non-text portions of this message have been removed]
9
You mean they said to upgrade to a new patch? Or the cause is the upgrade?


From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Mark Wagner
Sent: Tuesday, July 03, 2012 1:59 PM
To: Mary Horsey; vantage@yahoogroups.com
Subject: Re: [Vantage] Epicor 9 - cash receipts issue



Mary we ran into the same thing with no clear fix from support except upgrade

[Non-text portions of this message have been removed]



[Non-text portions of this message have been removed]
10
In our case it was to upgrade



________________________________
From: Mary Horsey <mhorsey@...>
To: "vantage@yahoogroups.com" <vantage@yahoogroups.com>
Sent: Tuesday, July 3, 2012 2:13 PM
Subject: RE: [Vantage] Epicor 9 - cash receipts issue


Â
You mean they said to upgrade to a new patch? Or the cause is the upgrade?

From: mailto:vantage%40yahoogroups.com [mailto:mailto:vantage%40yahoogroups.com] On Behalf Of Mark Wagner
Sent: Tuesday, July 03, 2012 1:59 PM
To: Mary Horsey; mailto:vantage%40yahoogroups.com
Subject: Re: [Vantage] Epicor 9 - cash receipts issue

Mary we ran into the same thing with no clear fix from support except upgrade

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]




[Non-text portions of this message have been removed]
11
Is that to upgrade to another patch?


From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Mark Wagner
Sent: Thursday, July 05, 2012 10:26 AM
To: vantage@yahoogroups.com
Subject: Re: [Vantage] Epicor 9 - cash receipts issue



In our case it was to upgrade

________________________________
From: Mary Horsey <mhorsey@...<mailto:mhorsey%40greenerubber.com>>
To: "vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>" <vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>>
Sent: Tuesday, July 3, 2012 2:13 PM
Subject: RE: [Vantage] Epicor 9 - cash receipts issue


You mean they said to upgrade to a new patch? Or the cause is the upgrade?

From: mailto:vantage%40yahoogroups.com [mailto:mailto:vantage%40yahoogroups.com] On Behalf Of Mark Wagner
Sent: Tuesday, July 03, 2012 1:59 PM
To: Mary Horsey; mailto:vantage%40yahoogroups.com
Subject: Re: [Vantage] Epicor 9 - cash receipts issue

Mary we ran into the same thing with no clear fix from support except upgrade

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]



[Non-text portions of this message have been removed]