Epicor ERP Integration to Salesforce.com not syncing in all environments

We are using the Out Of The Box Epicor ERP Integration to Salesforce.com. We have two environments we are using for testing, Dev and Pilot. In Dev we were able to get the integration to run smoothly. Now in Pilot it doesnt seem to be working correctly. We have the External CRM information entered correctly and its connecting to Salesforce. What is odd is that the Customers are updating both ways and new customers are being pushed to Salesforce. But new Customers in Salesforce are not being pushed to Epicor. In the Company Configuration menu, the Contact and Customer Last Sync Dates are not populating, but eh ERP Last Sync is. I’ve been messing around with this for a few months now and cant figure it out. ANY help is appreciated!
Currently on Epicor 10.2.400.18