So you are telling me, me telling support that exact same thing – once again proves their inability to comprehend?
Sometimes I wonder if im sending messages to aliens on Mars.
The reply I got is again It works on my machine so I asked for VPN Access. 
CS0002486432 is my case #.
I’m being told other users can access it, but that ftp is out of the realm of the Epicor Application support team (which I agree with). Are we the only two?
Which brings up a question … how does one ask for support on Epicor website issues?
I can confirm that it used to work for me (after Haso kindly pointed out it existed), but no longer works.
patches.epicor.com still exists but it appears they shutdown external access via FTP but left HTTPS. Epicor may use FTP internally to move files there. My guess it that FTP is yet another authentication protocol they would have to support while they already have one that works for https (SharePoint). I think FTP is falling out of favor when you can have CDNs server users faster than a single machine somewhere in the world. We even see browser companies removing ftp://. 
That is fine… but I haven’t seen a email from Epicor to their LOYAL Customers saying… Hey we noticed you have been using this for a decade… We are stopping support of this… here is your alternative.
I just want an official answer from them. Until then I am going to ask for it to work as it did for-ever. Until some official personal says “We did indeed discontinue this”.
They spam us with marketing garbage daily… but never share their Roadmap.
They seem to forget that their decisions affect Customers. Even the Kinetic thing, their ROADMAP is still a “secret” to the real future of WinForms. Sounds like Customers are an Enemy and not a Partner.
That’s not unreasonable. I agree. Power users have used that site since Vantage days. Not sure it was ever advertised but some of us did indeed use it.
I’m also wondering if this was a response to several threads about EpicWeb being slow? Including, but not limited to, this one:
EpicWeb is the slowest website in the world - Off Topic - Epicor User Help Forum (epiusers.help)
Yep exactly that Mark - you can see my image on that post showing simultaneous downloads from the docStar CDN site, and patches.epicor.com.
Support were bugging me massively on that saying that it must be my connection speed…arrrggghhh!!
One of the things that you get for free with an M365 SharePoint tenant/document library is CDN. You choose what you want distributed over the CDN and improve the performance of the downloads. But you must turn it on…
I imagine due to how long the SharePoint site has been around, that it’s internally hosted and not on 365.
I think from memory the docStar downloads are hosted on AWS, as that would have been existing from pre-acquisition.
Yes, this is the case.
Quite true. But their MX record indicates they are using M365 for email. I’m suggesting it wouldn’t take much to relocate patches.epicor.com to a Document Library and turn on the global CDN and improve the download speed to the UK, Australia, and the rest of North America for the same price as my advice: free. 
True true.
Although you advice cannot strictly be free - somebody must be paying you commission somewhere! Is it the Cloud gods for all your evangelism on the topic…? 
I did get Confirmation from yours truly!
I got the exact … same … message. (Well except for the “How have you been” part) 
Good to have resolution! I would mark yours as the solution in case anybody does a search.
Maybe we did get through to somebody regards the speed too…
Fastest download speed I’ve ever seen from this site in the UK 
Thank you Epicor.
Can anyone who has CSF Functionality view all the .cab’s that usually should be in a folder related to a Country?
For example China should have 3-4 .cab’s but it only shows 1 .cab and a Guide in EpicWeb.
We don’t have the China CSF so I cant see anything in that folder. But I do have the Australia CSF and can only see the latest CSF, but I know the older versions are still on patches.epicor.com.
Australia should have like 3-4 files in the folder, how many do you see? I only see 2, but via FTP I usually saw 4 (before they killed ftp). I think EpicWeb doesnt list all the files properly.
I only see 2 in EpicWeb, the latest zip and the install guide. It would be nice to be able to see all the files again for sure. If we cant browse patches, then they all need to be added to EpicWeb. 
