Yeah, I doubt they care if all the on-prem customers walk. But they know that not all on-prem customers will leave. So they are Ok with loosing those of us who very well may.
3 Likes
In some ways, I am not surprised by this, but as others have pointed out the continued message of on-going support for on-prem support does make this feel a little unexpected.
I was an on-prem customer in my previous role, but was advocating for a move to EPICOR Cloud, I for the the most part, didnāt have strong feeling either way, but we felt this was the direction of travel and the best option for out business, the main stumbling block was cost of ownership in that the original costs from EPICOR were significantly higher than the current private cloud infrastructure, but I suspect continued negotiations would have (or already have) closed this gap.
As I now work for a company who provide a solution (which is awesome by the way) that supports on-prem and cloud I have to provide a more balanced view on this, but I believe that this was going to happen sooner rather than later and probably the right decision. That said, I am not sure it has thus far been well handled by EPICOR.
We have many customers (a majority) on-prem and do not, of course want to lose them to another ERP platform so we will be working closely with them to see how we can help / reassure them.
I think that it is clear EPICOR will lose some customers eventually, but others will look at the cost of migrating to an entirely different platform and likely just take the migration, but mostly I think taking an objective view to this is important.
What I mean is this. EPICOR are not going to change their mind, the timescale may change, but this is the path they are committed to. It is a great product and this community is amazing and whilst the feedback / comments are often more negative (who comes here just to share their successes) I think we mostly think itās great and have many positive stories to share. So, cloud is not for everyone, and some will go elsewhere / look for alternatives but this is the direction EPICOR have chosen and as a community, really pulling together to encourage EPICOR to address all the concerns and issues and try to positively influence their journey has to be the way to go.
1 Like
Hypothetically speaking, if many cloud customers were sold on the advantages of SaaS but never saw those benefits, and are now planning to move back to on-prem after their contracts end, wouldnāt that significantly undermine the validity of those figures? I would think a large portion of their existing cloud customers are in this boat.
(On-Prem meaning not hosted by Epicor.)
2 Likes
Itās extremely cost prohibitive to move back to on-prem from cloud.
2 Likes
Not if it is cloud hosted right? Sorry, I understand that was probably confusing.
1 Like
Right. Cloud hosted isnāt Epicor SaaS.
I should have said itās extremely cost prohibitive to move back to on-prem from SaaS.
2 Likes
Itād be cheaper to move to another ERP which may happen for some SaaS customers who arenāt satisfied with Epicorās level of SaaS.
3 Likes
Epicorās level of sass?
21 Likes
Weāve been doing this for 10 years this year. This was not always the case by an stretch. Epicor has eroded consumer trust and many many missteps have left a great deal of us disenchanted. The temperature here is a direct result of Epicorās strategic mistakes. Jose, Bryan, and I had gone to great lengths to defend Epicor over the years. Only recently have we relented as conditions have worsened.
Behind closed doors I constantly tell Epicor management, itās not your decisions and whether we like them or not that are the issue, itās the Optics of those decisions that are the issue. Optics drive public sentiment. Ask the US Government.
11 Likes
And this is the crux of the issue. The entire architecture, not just the software itself but also Support and Development structure (specifically how closely they work together), needs to be re-architected. I think thatās a stretch in the time frame.
6 Likes
For those of us who are on premises, Epicor has ignored our concerns and issues. Why should we encourage them to continue to do so?
4 Likes
5 Likes
I will defend them on this. They have addressed many of our concerns. However, with respect to the Kinetic UX, which was the original catalyst for this negative sentiment, the response has largely been too little, too late. Parity appears to have been an afterthought rather than a priority. If that is not accurate, then I will repeat: the optics are poor.
6 Likes
We will have to agree to disagree on this point.
1 Like
Sorry @bderuvo Iām going to disagree. Great concept, but very poor delivery. I can regen an on prem data model and be confident it will work. Unlike doing it in the CMP coming back an inordinate amount of time later only to find it has failed and have to get support involved anyway. I could have just logged a case and got them to do itā¦ Which kind of defeating the purpose. Maybe your company is just in the Goldilocks zone of the Epicor cloud and that why you have a good experienceā¦ IDK
ā¦
4 Likes
I think mine is. I never have a problem.
They definitely have some resource and prioritization issues. Some of these customers need to be moved, and / or the places they run need to be evaluated.
3 Likes
Can we be neighbors when this is all over? 
5 Likes
You never know.. I might be causing other people problemsā¦
2 Likes
I think we could rock the neighborhoodā¦
2 Likes
Can we get back to the topic of where the CEO looked us all into the eyes and saidā¦ If you like your on-prem you can keep it.
23 Likes