Epicor Kinetic Innovation Moves to the Cloud: On-Premises Development Ends in 2028

Kinetic ERP
,
1

Epicor Kinetic Innovation Moves to the Cloud:
On-Premises Development Ends in 2028

To our Epicor Kinetic customers,

For more than 50 years Epicor has proudly partnered with thousands
of manufacturers worldwide, helping companies like yours drive
productivity, strengthen security, and accelerate growth. As we
continue to invest in the future of manufacturing innovation, Epicor
is announcing the final release of on-premises Kinetic and a clear
innovation pathway to cloud for on-premises customers.

The final release of on-premises Epicor Kinetic will be 2028.1,
scheduled for January 2028. This release will be the last to include
new features for Epicor Kinetic deployed on-premises. After that,
further Kinetic innovation will be delivered exclusively in the Epicor
Cloud [and affiliated partner clouds (JGiese Amended)]. On-premises customers include
companies that purchased perpetual licenses of the software and
deployed on-premises, in private datacenters, in self-hosted public
datacenters, or via unaffiliated hosting providers. Customers who
purchased Epicor Kinetic SaaS are not affected, as this is deployed
in the Epicor Cloud.

We understand the importance of predictability and stability in your
operations. To support your planning, we will continue offering
Active Support for Kinetic release 2028.1 on-premises through
December 31, 2029, including fixes, security updates, and full
technical assistance. That means there are still nearly four years until
full support concludes for the final on-premises release.

Beginning in 2030, all customers who remain on-premises will
transition to Sustaining Support, which provides limited technical
and application assistance. To continue receiving the latest features,
security and compliance updates, and full support, we encourage
you to explore the benefits of migrating to the Epicor Cloud.

Our priority is to support you every step of the way. Visit
Innovation Pathway on the Epicor website for detailed information,
including a link to a dedicated EpicWeb page with frequently asked
questions, dates for upcoming events, and other helpful resources.

Your account team is also ready to help you understand your options
and discuss the Epicor Ascend program, which offers support for a
smooth cloud transition. It includes development of cloud
migrations business cases that help you plan and AI-assisted data
migration capabilities that accelerate time to value. If you are not
sure how to contact your account team, email info@epicor.com.

Thank you for your continued partnership. Our cloud investments
enable us to deliver secure, scalable, always-currentCognitive ERP
capabilities that help you focus less on managing software and more
on growth. Weā€™re committed to helping you succeed today and well
into the future, and I look forward to continuing to forge that path
together.

Sincerely,
Vaibhav Vohra
President, Chief Product and Technology Officer
Epicor

34 Likes
2

Well thatā€™s us out then. We can only make Epicor anything like useable without having direct database access, and building our own APIs to do things. Every day we have to directly manipulate data in the database to work around long standing system bugs. That wonā€™t change by 2028. My CFO is already saying the system isnā€™t fit for purpose so I guess this is the push to leave

25 Likes
3

Totally agree. After putting a huge amount of work in recently upgrading one site to Kinetic and then upgrading a second site over the next year, this is a massive kick in the face. :face_with_symbols_on_mouth:

The one good thing about EPICOR and was one of the reasons i have always stuck by it is the fact that it is Open and allows us the ability to produce our own ways of doing things without many restrictions. 2028 will be the year of the restriction for EPICOR which is a massive shame.

Reading a lot of posts recently of how ā€˜Badā€™ cloud environments have been with upgrade issues etc.. is also concerning.

15 Likes
4

Totally agree. Gives me 5 years to look elsewhere.

As Mentioned the biggest selling point from our point of view is the ability to customize and integrate with other on site systems. Losing this will basically reduce Epicor to being a pretty minor player in the ERP world.

12 Likes
5

Can we keep the classic client until 2028 around? Because there is a handful of us who will remain on 2028 for quite some time, rather than remain on 2025.2 its the least you could do for us :slight_smile:

No more ERP over LAN, its a connected world now. Internet becomes as important as electricity.

What about costs, we can host Epicor on-prem for 1000$ / year for 50 users nowadaysā€¦ Will going to the cloud be the same (cheap and affordable). The last time I saw a migrate to the cloud quote it was like 250 - 500K more annually than remaining on-prem.

Hopefully Epicor improves and allows people to defer upgrades for longer among other things, revamps their licensing to be like Microsoft 20$ / user or something similar. ServiceNow does a good job, if I recall.

21 Likes
6

One of the core reasons for us choosing Epicor in the first place was the fact it could be hosted on-prem, so we could control and own our own data. Taking that away isā€¦ less than ideal. Not to mention the restrictions / countless upgrade problems that others have mentioned.

16 Likes
7

I used to tell people Epicor isnt an ERP, its an ERP Framework ā€“ do with it as you please, use it as a base that gets you 80% there, and you have absolute full control, execute WinSCP, upload files, zero restrictions, complete imagination.

There was a moment in 2018~ when Epicor going open-source was discussed, unfortunately that team has moved on.

We use Server Side custom Assemblies to make writing certain Functions even easier, such as WinSCP.dll etcā€¦ I guess all that goes away, in favor of us hitting some REST Endpoint of a custom application that then uploads the fileā€¦ We probably have to reach out to support to unblock ips, and allow custom domains to be pinged from epicors servers etcā€¦

I remember we couldnt even get a premium MICRE 13B font installed on Epicor Cloud SSRS Servers because we owned the license, Epicor didnā€™t and Cloud Team said Nopeā€¦ Epicor offered some cheap MICR Fontā€¦ anyways, you can see where the trouble starts for people that actually use Epicor to its full potential :slight_smile:

16 Likes
8

I like that Haso, sums it up completely, an ERP Framework :+1:

2 Likes
9

We migrated one site about 12 months ago to Kinetic and have just started to do a second site, we held off on the second site as it was already more complex a transition than the first due to a lot of in house customisations and integrations. I have reached out to my CAM already as anything we do now will need to be ā€˜future proofā€™ for the cloud and 2 years will soon creep up on us.

4 Likes
10

Thatā€™s probably game over for Epicor at my company.

Luckily we have plenty of time to find a replacement!

13 Likes
11

2 Insights ago Steve Murphy got up on the Keynote speech stage and said heā€™d never stop selling the On Prem license. Guess that was a lie.

29 Likes
12

IMG_4917
IMG_4917480Ɨ270 17.9 KB

Epicor better drop a billion into cloud infrastructure and management.

Might wanna drop some real dough into development as well.

23 Likes
13

From what Iā€™ve been reading, that will direct a lot of people away from Epicor. Itā€™s evident the cloud environment is not suitable for real business to operate normallyā€¦

10 Likes
14

Is it April Foolā€™s Day? This is one cruel joke.

Iā€™m sorry to be this mean in response, but to put it bluntly, Epicor seriously thinks their software is good enough to justify this? That being forced to upgrade to beta software perpetually is going to be attractive?

Yeah, nothing we say will matter - itā€™s a monetary decision on their part, and they are wooing businesses, not IT people. I can resign myself to that.

But Iā€™m really bowled over at the disaster that has been happening in the cloud (reports lately) and the line from there to ā€œletā€™s force all customers to deal with this.ā€

12 Likes
15

We wonā€™t. I can tell you that.

4 Likes
16

Ha, touchƩ. I mean all future and continuing cloud customers.

2 Likes
17

Itā€™s truly amazing how hard Epicor tries to drive away their customer base.

15 Likes
18

Im sure Epicor did a focus group, perhaps it was an Idea that was voted on. They always listen to their Customers. Donā€™t they even have a VP of Customer Success or somethingā€¦

12 Likes
19

I just want to backup TomAlexander. I was there. Iā€™ve heard it more than once. ā€œWeā€™ll never force on-prem to cloud.ā€ He was right to call this a lie. Itā€™s hard to do business with a company you canā€™t trust.

20 Likes
20

I honestly never believed that statement every time it was announcedā€¦

With all the recent cloud issues, thereā€™s no way Iā€™d switch on my own right now. They are going to have to become a real software provider to keep our business.

8 Likes